Bell/Valet Supervisor presso St Julien Hotel & Spa

Located in the heart of downtown Boulder’s natural beauty, at St Julien Hotel & Spa we are dedicated to creating unforgettable moments for our guests as well as extraordinary employment experiences for our associates! With a commitment to luxury, sustainability, and exceptional service, we strive to be a sanctuary of relaxation, a hub for adventure, and a thoughtful steward of our environment. Our team's passion for hospitality and unwavering dedication to exceeding guest expectations set us apart as the premier destination for those seeking a world-class hospitality experience.

St Julien Hotel & Spa is looking for a professional and personable Bell/Valet Supervisor to assist in the daily operations and supervision of the department and its associates. This role will also be required to perform all standard Bell/Valet duties as needed, to ensure total guest satisfaction.

Essential Job Functions:

• Effectively recruit and train Bell/Valet staff so that they are able and empowered to consistently provide service that meets the Hotel’s luxury service standards.
• Create and foster a work environment that minimizes turnover and maximizes retention.
• Treat Hotel associates with respect and dignity in regards to scheduling, diversity, appreciation/recognition, suggestions for improvement, and other pertinent job-related issues.
• Hold staff accountable to the policies and procedures of the Hotel; communicate performance expectations and provide ongoing, honest, and productive feedback.
• Assist with the creation of weekly schedules and help facilitate staff meetings on a regular basis; collaborate with Management on the content and execution of meetings.
• Perform all essential Bell/Valet duties including greeting Hotel guests at their personal vehicles with a warm and sincere welcome, marking cars for valet, assisting guests with luggage/belongings, and acquainting guests with their Hotel rooms/room features upon check-in.
• Ensure that all Bell/Valet associates have been properly trained on Company safe driving practices/policies and monitor for compliance on an ongoing basis.
• Champion the Hotel’s Flash Valet operating system and ensure it is consistently and properly utilized by staff.
• Report all cash tips in compliance with company policy and IRS regulations.
• Work closely with Management to report any property and/or vehicle damage in a timely manner.
• Assist the Director of Guest Services in executing all department-specific HR processes in a timely manner and in accordance with Company standards (e.g. weekly payroll, status changes, terminations).
• Ensure that the Hotel’s front drive and Valet desk is always clean, organized, and prepared to make an excellent first impression to guests.
• Assist with the coaching and counseling of Bell/Valet associates when appropriate and within boundaries of authority.
• Be able to knowledgeably answer guest inquiries about Hotel services and/or provide information regarding local features such as shopping, dining, nightlife, recreational destinations, etc.
• Handle guest complaints or concerns with courtesy and expediency to the standards of St Julien Hotel & Spa, elevating larger issues to the attention of the Director of Guest Services.
• Work collaboratively with all departments to ensure that potential guest issues are addressed and resolved quickly and without interrupting the guests’ experience.
• Continually search for ways to improve procedures, training, interviewing, and other Hotel services.
• Other duties as requested by manager.

Ideal Candidate:

• Has a passion for hospitality and exceptional guest service, a cheerful and upbeat attitude, and a desire to lead others by example.
• Communicates effectively with all levels of associates and guests.
• Represents themselves and the Hotel with the highest level of integrity and professionalism, a service-focused demeanor, and a courteous, sincere attitude at all times.

Qualifications:

• Must be at least 21 years old, have a valid driver’s license, and a clean driving record.
• Minimum 1 year of supervisory and/or management experience required.
• Previous customer service experience required. Valet and/or luxury hospitality experience highly preferred.
• Must have open availability and be able to work weekends and holidays. Interested candidates must be able to work any shift (morning/afternoon/evening) to assist with coverage, as needed.

Perks & Benefits:

• Medical, dental, and vision insurance options*
• Paid time off (PTO)*
• Paid holidays (including associate's birthday)*
• Paid sick leave
• Aflac supplemental insurance options
• 401(k) with Company match
• RTD EcoPass
• 50% employee discount in Spa and restaurant
• Discounted associate room rate

* Requires Full Time employment status
Participation in, and eligibility for, certain perks/benefits is subject to applicable waiting periods and eligibility requirements

FULL TIME POSITION AVAILABLE

COMPENSATION: $20.00/HOUR +TIPS

APPLICATION DEADLINE: 10/01/2025

As a part of our pre-employment screening process, candidates who are extended an offer of employment are required to pass a criminal background check.