Account Specialist presso Cape Fear Public Utility Authority

About the Department

Incumbents in this position are responsible for handling the disconnection of nonpayment for water utilities by requesting the disconnection of those utilities, and meters to be removed from properties that result in many disconnections per week.  This position is assigned to pay grade G13.

Position Duties

• Maintains the billing of CFPUA non-utility related charges.
• Initiates, bills, monitors, and finalizes loans including registering of the lien with the Register of Deeds and filing the Notice of Satisfaction upon payoff of the lien.
• Researches and resolves transaction or billing exceptions reports daily.
• Responsible for coordination of demolition process, including but not limited to the collection of fees, processing of the application and creation of all applicable work orders.
• Reviews data, analyzes information, diagnoses the solution, and performs all system corrections.
• Enters requests for information forms that are signed off by the Engineering department.
• Submits and reviews various listings and posting of adjustments, deposit transfer refunds, credit balance refunds, or transfer balances.
• Performs billing procedures for finalized accounts which includes analyzing and reviewing consumption data posting readings, creating, and reviewing charges, and keying in corrections as needed.
• Creates delinquency reports for the manager.
• Participates in notifying customers when high usage is reported through the advanced meter reading system.
• Sets up new customer locations in correct route and cycle for billing; prepares special billings when appropriate which includes cancel/rebills, meter read estimations, and off-cycle billing.
• Processes the courtesy call list and redirects calls to the Collections department.
• Monitors daily reports and performs quality control processes in order to ensure accurate processing of information and adherence to defined audit controls.
• Research credit refunds.
• Research and resolves identified discrepancies.
• Validates, and maintains customer information and billing determinants as required.
• Performs other related job duties as assigned. 

In the event of an emergency, all employees are considered essential personnel and may be required to perform alternate duties.

Minimum Qualifications

• High School Diploma or GED.
• Six (6) month of work experience in an accounting specialist, billing clerk role with knowledge of financial principles.

Other Qualifications

Other Essential Job Specifications

	YES	NO
Use interpersonal skills such as seeing, hearing, and speaking to develop positive interactions with customers.	X
Comprehends and uses technical or professional language, either written or spoken, to communicate complex ideas.	X
Performs numerical operations using basic counting, adding, subtracting, multiplying, or dividing.	X
Performs complex quantitative calculations or reasoning using algebra, geometry, statistics, or abstract symbols.		X
Requires travel between CFPUA sites.		X
Use or repair of small/light equipment (power tools).		X
Use or repair medium equipment and machinery (vehicles, commercial mowers).		X
Use or repair heavy or complex machinery (HVAC systems, construction equipment, water plants).		X

 Physical Requirements
 None: 0 hours or 0% of scheduled shift
 Some: Up to 2 hours or 20% of scheduled shift
 Frequent - 2 to 5 hours or 20% to 60% of scheduled shift
 Very Frequent - More than 5 hours or 60% to 100% of scheduled shift

	NONE	SOME	FREQUENT	VERY FREQUENT
Minimal physical exertion. Very light physical work at desk or counter level with intermittent periods of sitting, standing, and walking. May involve data entry, telephone work, or use of various office equipment.				X
Same as above with the addition of standing/sitting/walking for lengthy periods of time. May involve light physical exertion due to pushing, pulling, carrying, and lifting weights up to 20 pounds.		X
Physical exertion involving pushing, pulling, and lifting up to 20 pounds. May require prolonged standing and/or walking during which time objects are transported. May require occasional bending, squatting, and reaching.		X
Sustained physical activity throughout the work period. Performs work tasks involving pushing, pulling, carrying, and lifting up to 50 pounds. May require bending, squatting, stooping, reaching, climbing, or walking in addition to other physical demands.	X
Sustained physical activity throughout the work period. Performs work tasks involving pushing, pulling, carrying, and lifting up to 50 pounds. May require bending, squatting, stooping, reaching, climbing, or walking in addition to other physical demands.	X

 

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