We have implemented an anonymous job application process. This means that during the initial stages of the application, personal information such as name, gender, age, and ethnicity is not disclosed to the hiring team.
To work as part of a team and provide all customers with an exceptional shopping experience in our Boutiques as well as support the management team in coaching new and existing Associates.
Contract Type: Fixed Term -6 months Weekly Hours: 16-20 hours
What Will You Do?
Day to Day
Deputise in the absence of the Boutique Manager or Assistant Boutique Manager to effectively manage the boutique.
Responsibility for opening and closing the Boutique in the absence of the Boutique Manager or Assistant Boutique Manager
Promote and maintain good housekeeping and visual merchandising standards throughout the Boutique and participate in window campaign changes as required
Complete any other tasks required by Boutique Management to support the needs of the business
Offer & provide demonstrations (including hand massage) to all customers
Assist in unpacking and checking off of new stock deliveries as well as participating in stock takes when required
Commercial Flair
Consistently meet/exceed your personal Key Performance Indicators (KPI’s) set by the Boutique Manager to contribute to the success of the Company
Demonstrate a good understanding of different market types and customers
People
Support the management team in the ongoing coaching of the team’s product knowledge & understanding
Be responsible for team management in the absence of the Boutique Manager and/or Assistant Boutique Manager
Future Focus
Maintain excellent personal product knowledge to effectively advise and recommend products, campaigns and offers
Seek opportunities to support Brand through project work
Uphold the L’Occitane values ensuring PROSPERITY is at the core of everything we do
Ensure all online training is completed to ensure your development is a priority whilst with L’Occitane
Driving Results
Always provide the highest level of service to ensure all customers have an exceptional shopping experience by following the L’Occi way.
Support in-Boutique and external customer events
Adhere to Company policies and procedures at all times. Ensure retail bulletin and other Boutique communications are read and followed in a timely manner.
The Perfect Candidate:
A love of retail, it’s essential that you want to be in a customer facing environment as we are an experiential brand
Excellent customer service skills
Confident and effective communication and listening skills
Able to demonstrate pro-active selling ability
Highly motivated to achieve personal KPI’s and contribute towards Boutique objectives
Able to work effectively in a team
Reliable, honest and flexible
Positive and friendly attitude as well as consistent ability to operate at your best
What we offer you!*
Discretionary Company Bonus scheme
Contribution Pension Scheme
Holiday Allowance – above statutory
Flexible Bank Holidays
Enhanced Maternity (20 weeks full pay ) and Paternity leave (12 weeks full pay) after 1 year
Hybrid working for Office based staff– 3 days in the office
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