Engineering Technical Writer presso ITnova

ITnova is seeking an individual to fill a hybrid on-site/off-site position as an Engineering Technical Writer to support documentation development, quality control, structure, and governance. The consultant will work closely with subject matter experts, project managers, and process owners to create content for the engineering documentation and knowledge repositories, and collaborate to keep them current, well-organized, and aligned with departmental standards and Agency brand.

Responsibilities

Create and maintain documentation

• Create, revise, and format technical documentation, including SOPs, maintenance manuals, policy manuals, process documents, training guides, and onboarding materials.
• Document business process descriptions, business analysis including but not limited to
  • Lessons learned
  • Best practices
  • Industry trends
  • Agency goals
  • Engineering Department requirements.
• Conduct meetings with engineers, project managers, content owners and other stakeholders to identify needs for updating and improving documentation. Propose actions to ensure documentation is clear, consistent, and accessible.
• Research on best and current industry practices to maintain the Engineering knowledge hub content accurate, current, and well-organized.
• Implementation support, including but not limited to: Assist in creating rollout communication (interim and final) related to development/ completion of the completed documentation material to Engineering Department Staff, Agency stakeholders, the Consultant community.

Organize and manage documentation systems

• Apply metadata standards and controlled vocabularies to improve document organization and searchability across platforms.
• Produce and edit documentation to ensure it is aligned with established naming conventions, filing systems, and taxonomy frameworks.
• Manage the document lifecycle, registering version control, tracking, ownership, and conducting periodic reviews.
• Maintain documentation libraries in SharePoint, including basic permission structuring and navigation setup.
• Coordinate the deployment of documents and guides in SharePoint with appropriate metadata, version control, and access permissions.

Support process mapping and quality control

• Collect, research, and review existing internal and external facing Agency, Department and Divisional documentation and established processes related to the Engineering ones, to ensure alignment with Engineering documentation.
• Ensure documentation, forms, and templates accurately reflect current workflows and tools; identify outdated content and coordinate updates with relevant stakeholders.
• Collaborate with stakeholders and project teams to align document content with evolving procedures, systems, and automated workflows.

Required Education, Qualifications and Experience

• Must possess a bachelor’s degree from an accredited college.
• Proven experience in technical writing within engineering, construction, or infrastructure environments.
• Proficient in Microsoft Office 365 tools including Word, PowerPoint, Excel, and Visio. • Experience with Adobe tools for managing PDFs, and creating documentation (Adobe reader, editor, InDesign).
• Experience using process mapping or diagramming tools such as Visio, Lucidchart, Miro or similar.
• Proven experience with document management platforms such as SharePoint or OpenText, including basic file structure, metadata tagging, and permission management.
• Strong understanding of document lifecycle practices, version control, and naming conventions.
• Strong analytical and organizational skills, with the ability to structure complex information clearly.
• Self-motivated, quick learner with the ability to prioritize multiple tasks and meet deadlines.
• Independent worker, requiring minimal supervision.
• Excellent oral, written, and interpersonal communication skills.

Preferred Technical Qualifications and Experience

• Experience using Enterprise Content Management systems at an administrator or advanced user level (e.g., configuring metadata fields or managing large libraries).
• Proficiency in screen capture and video editing tools such as Loom, Snagit, or other modern alternatives.
• Experience with structured content development and template management.
• Experience working with large public agencies or utilities is a plus