Manager, Development Service Bureau presso The New York Public Library
The New York Public Library · New York, Stati Uniti d'America · Onsite
- Professional
- Ufficio in New York
Overview
The Manager, Development Service Bureau plays a critical leadership role in ensuring the integrity, efficiency, and accuracy of all private contribution processing within the Development Department. This position is responsible for overseeing daily gift processing operations, managing a dedicated team, and serving as the primary liaison with Accounting to ensure seamless financial reconciliation and reporting.
The Manager, Development Service Bureau plays a critical leadership role in ensuring the integrity, efficiency, and accuracy of all private contribution processing within the Development Department. This position is responsible for overseeing daily gift processing operations, managing a dedicated team, and serving as the primary liaison with Accounting to ensure seamless financial reconciliation and reporting.
This individual will own the end-to-end process of gift entry and reconciliation, uphold the highest standards of data integrity in our donor database, and deliver exceptional customer service to both internal and external stakeholders. They will actively learn new technologies and compliance standards to stay ahead of evolving revenue streams and security protocols. And they will continuously improve systems and documentation to support scalability and operational excellence.
This is a hands-on leadership role for someone who thrives in a fast-paced, mission-driven environment and is passionate about building strong systems and teams that support philanthropic success.
We are looking for someone we can count on to:
Own:
- Accurate and timely processing of all private contributions received by NYPL
- Managing and supporting the Service Bureau staff
- Daily production responsibility of timely and accurate deliverables
- Weekly reconciliation and reporting of all gift processing
- Support for Development’s monthly reconciliation
- Integrity of the financial and biographical information recorded in our database of record
- Primary liaison with Accounting
- Great customer service to our internal and external stakeholders
Teach:
- And develop Service Bureau staff on all gift processing procedures and tools
- And support Development colleagues regarding gift processing and their role in accurate, timely gift processing
Learn:
- Existing and emerging technologies required to process all NYPL revenue streams
- Best practices of secure gift processing
- Best practices of PCI compliance
Improve:
- Efficiency and accuracy of gift processing procedures
- And be prepared for growth in workload and complexity
- Documentation of gift processing procedures
Some expectations for this role are that within:
1 month, this person will:
- Be facile with day to day elements of gift processing
- Work with Assistant Manager on assigning staff priorities
- Learn NYPL gift coding
- Learn NYPL membership gift processing
- Learn and assist with daily Accounting paperwork
3 months, this person will:
- Learn niche gift processing (Stocks; DAFs; Pledges; 3 party online vendors, etc.)
- Be versed in all day to day elements of gift processing and able to make recommendations and work assignments
- Also be comfortable working with fundraising colleagues on gift write ups, requests, etc.
- Be resourceful at finding answers to questions regarding NYPL gift and accounting procedure and process
- Manage the daily Accounting deliverables
6 months and beyond, this person will:
- Be fluent with RE NXT, BBPS, IOM, and Luminate Online
- Be fluent with gift processing NYPL various revenue streams
- Be able to answer staff questions regarding reply devices and membership gifts
- Independently interfacing with Accounting and Dev fundraising staff
Responsibilities
Under the general direction of the Senior Manager of Development Information and Operations, The Manager, Development Service Bureau will:
- Manage the processing of all private contributions from all various revenue streams in an accurate and timely manner
- Supervise and manage daily gift processing production
- Be responsible for weekly reconciliation and reporting on gifts
- Ensure accuracy of the biographical and financial information collected and entered into the Dev database of record
- Evaluate and prioritize the work of the Service Bureau staff, including but not limited to preparation, deposit, processing, recording and reconciliation of all private revenue contributed to NYPL
- Train and develop Service Bureau staff while developing long range plans for growth and success
- Be the primary liaison with Accounting
- Perform other related duties as required
Required Education, Experience & Skills
Required Education & Certifications
Bachelor’s Degree
Required Experience
- 5+ years of work experience
- 3+ years managing a data related production environment
- 1-3 years of experience managing a team
Required Skills
- The ability to work with sizable, complex databases
- The ability to handle complex financial transactions
- The ability to multitask
- Detail oriented
- Ability to meet deadlines
- Effective communication with a variety of staff levels
Managerial/Supervisory Responsibilities
- Daily support, training, and coaching for 4 full-time staff
- Quarterly performance management conversations and annual goal setting
More...
Core Values
All team members are expected and encouraged to embody the NYPL Core Values:
All team members are expected and encouraged to embody the NYPL Core Values:
- Be Helpful to patrons and colleagues
- Be Resourceful in solving problems
- Be Curious in all aspects of your work
- Be Welcoming and Inclusive
Work Environment
- Office setting
- Requires 5 days in the office
Physical Duties
- Light lifting required
Pre-Placement Physical Required?
No
Union/Non Union
Non-Union
FLSA Status
Exempt
Schedule
No
Union/Non Union
Non-Union
FLSA Status
Exempt
Schedule
- Monday - Friday, 9-5, onsite
This job description represents the types and levels of responsibilities that will be required of the position and shall not be construed as a declaration of all of the specific duties and responsibilities for the role. Job duties may change if Library priorities change. Employees may be directed to perform job-related tasks other than those specifically presented in this description as needed.
The New York Public Library Salary Statement
The New York Public Library Salary Statement
At the Library, we believe that pay transparency and pay equity are important to ensuring we source the best candidates and keep the best employees. When making a determination as to the appropriate salary for a candidate, we consider a variety of factors such, including, but not limited to, the position requirements, the skills, prior experience, and educational background required or preferred for the job, the scope and impact of the role within the organization, internal peer equity, and the candidate's specific training, experience, education level, and skills. No single factor is conclusive; the Library reserves the right to consider any and all relevant factors and make a decision consistent with its policies.
Union Salaries are determined by collective bargaining agreement(s).
