Sales Contract & Closing Manager presso Park Square Homes

With a 40+ year commitment to delivering breakthrough customer experiences, seizing initiatives, achieving results, and continuous learning, our award-winning company, Park Square Homes, has an opportunity for a talented Sales Contract and Closing Manager to join our team. Known for our entrepreneurial spirit, we have a strong culture rooted in trust, integrity, open communication, and respect, and we make it a point to use good judgment, fairness, and common sense to meet our challenges. Attracting top talent who can thrive in a fast-paced, family-oriented, efficient, and team-focused environment contributes to our success. 

The Sales Contract & Closing Manager is responsible for overseeing the complete lifecycle of homebuyer contracts and closings, ensuring accuracy, compliance, and a seamless customer experience. This role manages the preparation, review, and processing of all sales contracts, as well as coordinating with mortgage lenders, title companies, brokers, and internal departments to execute timely and efficient closings. The Sales Contract & Closing Manager serves as a key liaison between customers and stakeholders while providing leadership to the contracts and closings team, ensuring company standards, policies, and monthly business goals are consistently met.

Key Responsibilities

Contract Management

• Oversee all aspects of sales contract administration including entry, compliance, accuracy, and timely processing.
• Manage contract approvals, option verifications, pricing validations, and release of contracts to permitting in accordance with business plans.
• Ensure proper disbursement of paperwork to internal departments and external partners (brokers, lenders, title companies).
• Oversee formal customer contact regarding contract compliance issues, ensuring all documentation and correspondence meet company standards.
• Manage contract cancellations, broker payment administration, advanced commission requests, and earnest money deposits.
• Supervise change orders, ensuring proper documentation, scanning, and distribution within company systems.
• Maintain up-to-date reporting on sales activity, including homes available, sold, or released by community.

Closing Management

• Lead and manage the closing process to meet or exceed monthly closing goals.
• Oversee backlog meetings, identifying challenges and driving solutions with cross-functional teams.
• Coordinate communication and documentation between mortgage companies, title companies, sales, construction, and customers.
• Prepare and approve closing packages, ensuring accuracy of sales price, deposits, commissions, and settlement contributions.
• Monitor final surveys, certificates of occupancy, escrow letters, and all compliance documentation related to closing.
• Review and approve all settlement statements to ensure accuracy and alignment with executed contracts.
• Track and log closing activity; provide accurate weekly and monthly reports to leadership.
• Serve as the main point of contact for scheduling and communicating New Home Orientations and closing timelines.

Customer Experience & Compliance

• Maintain a high level of customer satisfaction through clear and timely communication.
• Act as the liaison between customers, mortgage companies, title companies, and internal departments to resolve contract or closing issues.
• Provide leadership in ensuring all company policies, standards, and legal requirements are met throughout the contract and closing process.
• Ensure timely responses to customer inquiries, internal communication, and external partners (within 24 hours).

Leadership & Reporting

• Provide strong leadership to sales coordinators and closing team members, fostering collaboration across departments.
• Enhance communication processes to ensure accurate reporting of projected closings and sales activity.
• Deliver monthly reports and analysis of key results, including closing performance and variances.
• Partner with Sales Management and executive leadership to align starts, contracts, and closings with company business plans.

Required Qualifications

• Minimum of 5 years’ experience in homebuilding contracts and closings.
• High school diploma required; college degree in Business, Real Estate, or related field preferred.
• Proven track record of successfully managing high-volume contract and closing operations.
• Experience working with mortgage, title, and brokerage partners in a professional setting.
• Familiarity with permitting, surveys, certificates of occupancy, and settlement statements.

Skills

• Excellent organizational and time-management skills with the ability to prioritize and meet strict deadlines.
• Strong leadership and team management capabilities.
• Exceptional written and verbal communication skills.
• Analytical mindset with problem-solving ability to identify issues and implement solutions quickly.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, Access) and contract/closing management systems.
• High attention to detail and accuracy in all documentation and reporting.
• Ability to work collaboratively across departments and maintain strong external relationships.
• Customer service focused, with a commitment to delivering a seamless homebuying experience.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times (files, boxes, or office equipment).
• Ability to travel occasionally to communities, closings, or meetings as required.
• Ability to work flexible hours during peak closing periods, including evenings or weekends if needed.