QC/Test Lead presso IEM

IEM is the largest independent full-line manufacturer of custom electrical distribution and power quality equipment in North America. Formed in 1957, IEM delivered customer-specific solutions to meet the ever-changing power requirements of growth industries in North America for over half a century.  

At IEM, we’re not just growing – we're thriving! Our rapid expansion means new opportunities are always on the horizon. If you’re someone who gets excited by making an impact through interesting challenges, you’ll feel right at home. 

PURPOSE OF POSITION:

This position is responsible for executing the standard of quality priority across all teams, ensuring quality corrective/preventative actions are carried out, monitoring and communicating any risks associated with the overall standard conformance of the products.

ESSENTIAL FUNCTIONS:

• Ensure Team Coordinators are executing the Testing and Inspections aligned with production schedule and priorities as communicated by the Quality Supervisor, Quality Manager, or Plant Manager.
• Ownership of corrective or preventative actions with respect to quality and correcting root causes with all teams.
• Optimize overall efficiency by monitoring productivity and quality.
• Identifying and resolving quality issues in a timely manner.  Coordinate with Fabrication Floor Lead, Engineering, Project Management, Materials or any other department as applicable.
• Train and mentor Team coordinators to ensure the quality staff is performing standard quality work and routinely inspect all areas for first-time quality work.
• Assist QC/Test Supervisor with gathering details associated with quality issues and determining root cause to prevent recurrence.
• Communicate consumable and material needs and shortages to QC/Test Supervisor, Production supervisor, and Material Manager before it affects production.  
• Manage workforce in line with policies, procedures, standards, and best practices.
• Ensure adherence to organizational policies on attendance, performance, and conduct.
• Enforce proper escalation procedures to effectively and efficiently resolve issues.
• Perform other duties which may be required by QC/Test Supervisor. 

SUPERVISION OF PERSONNEL:

• Team Coordinators
• QC/Test teams

COMPETENCIES:

1. Safety & Compliance

• Safety & Compliance Awareness – Understanding workplace safety, CSA standards, and quality control protocols, ensuring compliance in daily activities.
• Process Adherence & Consistency – Following standardized work procedures to ensure repeatable and reliable quality processes across shifts.

2. Quality & Technical Expertise

• Attention to Detail – Consistently performing quality inspections, documenting findings, and ensuring adherence to established quality control procedures.
• Technical Proficiency – Strong foundational understanding of inspection processes, quality documentation, and compliance with CSA and ISO 9001 standards.
• Problem-Solving & Root Cause Support – Identifying non-conformances, documenting root causes, and assisting Quality Control Leads in corrective action follow-ups.

3. Leadership & Teamwork

• Leadership – Providing guidance, direction, and support to teams, including stepping into leadership roles as needed.
• Collaboration – Working effectively with cross-functional teams, such as Production Planning, Engineering, Project Management, and Materials, to achieve common goals.
• Communication & Teamwork – Clear and professional communication with Quality Control Leads, Test Leads, and Production Teams to support daily quality activities.
• Conflict Resolution – Addressing conflicts and resolving interpersonal issues among team members, promoting a positive and collaborative work environment.
• Interpersonal Skills – Mentoring and training team members, fostering a culture of continuous improvement and high performance.

4. Operational & Problem-Solving Skills

• Problem-Solving – Identifying, analyzing, and resolving production challenges in a timely manner, often requiring coordination with multiple departments.
• Time Management – Prioritizing tasks, meeting production deadlines, and managing competing demands efficiently.
• Ownership & Accountability – Taking responsibility for tasks, implementing corrective actions effectively, and addressing root causes comprehensively.
• Adaptability – Adjusting to changing priorities, production schedules, and unforeseen challenges while maintaining productivity and quality standards.

5. Growth & Development

• Training & Learning Mindset – Assisting with training and demonstrating a commitment to learning quality processes, inspections, and documentation.
• Continuous Improvement & Professional Development – Maintaining a growth mindset by actively seeking opportunities to improve processes, enhance skills, and stay updated on industry best practices.

EDUCATION AND EXPERIENCE:

• High School Diploma or GED required.
• Technical Degree (BS) or Business Degree (BA) preferred or at least 5 years’ experience in associated manufacturing field.
• At least 1 year of direct supervisory experience with production, engineering, warehouse and quality functions in a manufacturing/plant environment with emphasis on electrical assembly.
• Bilingual English/Spanish, spoken and written is preferred.

PHYSICAL/MENTAL/ENVIRONMENTAL

Physical Demands:

• Activities: Sitting – 5% | Walking/Standing – 95%
• Lifting: Frequently lift up to 50 lbs.
• Bending: Must be able to bend, squat, crawl, and climb.
• Vision: Long periods of close work on small fonts and fine print on drawings, requiring the ability to see small or detailed items.

Mental Demands:

• Handle multiple tasks simultaneously.

Environment:

• Shop/warehouse. Not climate controlled.
• Exposure to:
• Excessive heat and cold
• Wet/humid conditions
• Noise/vibration
• Hazards, dust, and fumes