Quality & Warranty Manager presso Ox Bodies

Position Summary:

The Quality and Warranty Manager is responsible for overseeing all aspects of product quality and warranty management for dump body manufacturing. This role ensures that products meet internal and external quality standards, manages warranty claims and root cause analysis, and drives continuous improvement initiatives to enhance product reliability and customer satisfaction.

Key Responsibilities:

Quality Management:

- Develop, implement, and maintain quality control systems and procedures.

- Lead inspections and audits of incoming materials, in-process components, and finished products.

- Collaborate with engineering and production teams to resolve quality issues and implement corrective actions.

- Maintain compliance with ISO standards and other regulatory requirements.

- Analyze quality data and generate reports to identify trends and areas for improvement.

Warranty Management:

- Manage the warranty claim process from intake to resolution, ensuring timely and accurate responses.

- Conduct root cause analysis of warranty issues and coordinate corrective actions with relevant departments.

- Maintain warranty records and generate reports to monitor trends and reduce recurring issues.

- Serve as the primary point of contact for customers regarding warranty concerns.

Leadership & Collaboration:

- Lead and mentor quality assurance staff and inspectors.

- Work cross-functionally with production, engineering, and customer service teams.

- Support training programs to promote quality awareness and best practices across the organization.

Qualifications:

- Bachelor’s degree in Engineering, Quality Management, or a related field (or equivalent experience).

- 5+ years of experience in quality assurance and warranty management, preferably in heavy equipment or metal fabrication.

- Strong knowledge of quality tools and methodologies (e.g., Six Sigma, 8D, FMEA, Root Cause Analysis).

- Familiarity with welding, fabrication, and assembly processes.

- Excellent analytical, communication, and problem-solving skills.

- Proficiency in quality management systems (QMS) and ERP software.

Preferred Certifications:

- Certified Quality Engineer (CQE)

- Six Sigma Green or Black Belt

- ISO 9001 Lead Auditor

About us:

Ox Bodies is a subsidiary of Federal Signal, our products have endured even the toughest of conditions on construction sites around the country and abroad since 1972. We’ve walked in your boots – we get it. Time is money, and we strive to provide the highest quality, most durable products, equipped to handle any job you throw at them.

Our reputation and our people are what have made Ox the industry leader. We are your premier partner for designing and manufacturing Class 6 to 8 dump bodies in the United States and across the globe. Innovative, rugged, high-performance truck bodies, parts, and accessories, all manufactured by hard-working people in Fayette, Alabama.

Our ingenuity allows us to manufacture, assemble, and deliver a complete product. No one else can duplicate what we do or do it better, and if that’s not enough, we’ll pick up and deliver right to your front door.

Federal Signal Corporation (NYSE: FSS) builds and delivers equipment of unmatched quality that moves material, cleans infrastructure, and protects the communities where we work and live. Founded in 1901, Federal Signal is a leading global designer and manufacturer of products and total solutions that serve municipal, governmental, industrial and commercial customers. Headquartered in Downers Grove, IL, with manufacturing facilities worldwide, the Company operates two groups: Environmental Solutions and Safety and Security Systems. For more information on Federal Signal, visit: www.federalsignal.com.

The Company is an equal opportunity employer. Qualified applicants will not be discriminated against on the basis of, and will receive consideration for employment without regard to, race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, status as a protected veteran, or any other protected category, characteristic, or trait under applicable law. If you require reasonable accommodation in the application process, contact Human Resources at 205-932-8177. All other applications must be submitted online.