Operations Admin presso Renewal By Andersen - SLC

Description

About Renewal by Andersen

Renewal By Andersen is a leading provider of premium window and door replacement solutions. Our team is dedicated to delivering exceptional customer service and providing homeowners with high-quality products designed for lasting performance. We take pride in our brand, and our Lead Window Installers play a key role in bringing our promise to life—ensuring every installation is completed with precision, professionalism, and care.

Job Overview

Are you someone who thrives on structure, clear communication, and keeping things moving behind the scenes? Join our Salt Lake City team as an Operations Admin and help ensure every Renewal by Andersen homeowner receives a smooth, timely, and well-supported installation experience.

This full-time, operations-based role is ideal for someone who’s organized, personable, and ready to grow. You’ll work alongside other Operations Admins to coordinate installation schedules, manage homeowner communication, track product timelines, and maintain accurate project files. From sending daily reminders and collecting final payments to monitoring weather conditions and organizing installer packs, you’ll be a central point of contact—keeping projects on track and expectations aligned.

You’ll gain hands-on experience in logistics, customer service, and operational coordination, while building skills that translate across business operations, HR, and beyond. If you’re someone who loves being the information hub, thrives in a fast-paced environment, and values transparency and teamwork, this role was made for you.

Position Details

Schedule: Monday through Friday, 9:00 a.m. to 6:00 p.m. 

Salary: $20 to $24 per hour; based on experience.

Position Type: Full-time, benefited, non-exempt, at-will position.

Responsibilities

• Schedule installations and service appointments directly with homeowners
• Maintain organized and secure project files, including RForce closeouts
• Communicate daily with homeowners about product arrivals and scheduling
• Send reminders for next-day installs and services
• Manage calendars for installs, paint, drywall, and stucco coordination
• Collect final payments and ensure clean documentation
• Track inventory and share product timelines with homeowners
• Provide project updates every 30 days or as needed
• Share special requests and job details clearly with crews and homeowners
• Monitor weather and site conditions that may impact scheduling
• Conduct product research to support the operations team
• Organize installer packs for invoice sign-off and breakdown
• Support general office tasks and assist with day-to-day operations

Additional responsibilities may be assigned based on job requirements and company needs.

Qualifications

• High school diploma or equivalent 
• Strong communication and listening skills
• Ability to multitask and stay calm under pressure
• Excellent time management and attention to detail
• Team-oriented with a positive attitude
• Proficient in Microsoft Office (Outlook, Word, Excel)
• Customer service experience preferred
• Experience with Salesforce is a plus
• Employment offer contingent on a clean, basic background check.

Working & Physical Conditions

• Office-based role with standard business noise levels
• Seated work with occasional movement around the office
• Ability to lift and/or move up to 25 lbs as needed
• Manual dexterity for computer and phone use
• Verbal and written communication required to interpret and respond to customer needs

Benefits

• Health insurance
• Health savings account
• Dental insurance
• Vision insurance
• 10k paid group life insurance 
• Life insurance
• 401(k)
• 401(k) matching
• Paid time off

EEO Statement

Chisl, Inc dba Renewal By Andersen - SLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.