Customer Service Agent presso Hustle Notice Biz
Hustle Notice Biz · Austin, Stati Uniti d'America · Onsite
- Professional
- Ufficio in Austin
Job Description
We are seeking a dedicated and enthusiastic Customer Service Agent to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing exceptional service and support through various communication channels, including phone, email, and live chat. Your primary goal will be to resolve customer inquiries swiftly and effectively while ensuring a positive customer experience.
Key Responsibilities
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a timely manner.
- Assist customers with product selection, order placement, and issue resolution.
- Maintain detailed records of customer interactions and transactions.
- Identify and escalate issues that require further attention to management or relevant departments.
- Follow up with customers to ensure their satisfaction and gather feedback on services.
- Provide information about products and services, including pricing and availability.
- Collaborate with team members to improve processes and enhance customer service.
Skills, Knowledge and Expertise
Qualifications
- High school diploma or equivalent; associate's or bachelor's degree preferred.
- Proven experience in customer service or a related field.
- Excellent communication skills, both verbal and written, with a friendly demeanor.
- Strong problem-solving skills and a desire to help others.
- Ability to handle difficult situations with calm and professionalism.
- Proficient in using computer systems and customer service software.
Benefits
Benefits
- Competitive salary ($50,000 - $60,000 per year
- Opportunities for professional growth and career advancement
- Comprehensive health, dental, and vision insurance
- Paid time off and holidays
- Supportive and collaborative work environment
- Ongoing training and development programs
