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Corporate Digital Channel Specialist presso Glacier Bancorp

Glacier Bancorp · Kalispell, Stati Uniti d'America · Onsite

AWS

Microsoft Excel

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About the Role:

Summary

The Digital Channel Specialist plays a crucial role in enhancing our digital presence and ensuring seamless customer and employee experiences across all digital channels, including but not limited to websites, digital applications, mobile apps, and online banking systems. This person plays a lead role in shaping and executing digital channel strategies in collaboration with the Digital Channels Manager, Product Managers, and Operations, ensuring alignment with overall business goals. The Digital Channel Specialist will work closely with product managers, product marketing, internal and external project teams, third-party vendors, bank division employees, and cross-functional departments to implement and optimize digital strategies.

 

This is a Corporate position which may be located at an available bank division location across our eight-state footprint in AZ, CO, ID, MT, NV, UT, WA, or WY. The entry rate for this position is $67,770.67 +  / per hour (calculated for Kalispell, MT).  

 

All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to geographic location, years of experience, and educational background.

 

WA Applicants ONLY range: $73,817.63 to $110,726.44 a year.

 

Description

  • Collaborate with the Digital Channels Manager, Product Managers and Operations to develop and execute digital channel strategies that align with business goals.
  • Lead internal and external technical teams in the effort to develop and implement new digital capabilities.
  • Research, troubleshoot and resolve issues related to digital channels.
  • Drive continuous improvement of digital channels based on monitoring and analysis of digital channel performance, end-user feedback and emerging digital trends.
  • Support the technical development, implementation, testing and troubleshooting of digital platforms, ensuring reliability, accuracy, and performance optimization.
  • Ensure smooth implementation of digital channel changes in coordination with Operational staff, including identifying and documenting procedural changes, and developing support and release documentation.
  • Conduct regular reviews of digital channels and support requests from internal and external auditors to ensure compliance with industry standards and regulations.
  • Provide technical guidance and support to internal teams on digital channel usage and best practices, proactively identifying knowledge gaps and developing targeted training to enhance user adoption and effectiveness.
  • Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and Office of Foreign Assets Control. Must completed the assigned online training courses and achieve a passing score by the due date.
About You:

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

Required/Preferred

Education Level

Description

Required

Bachelor’s Degree

Bachelor's degree in Information Systems (IS), Management Information Systems (MIS), Information Technology, or a related field.

Experience

Required/Preferred

Experience Level

Description

Required

3 - 5 years

Minimum 3 years of experience in digital banking management, digital channel development, UX/UI design, or a related role.

Required

Knowledge Of

Strong understanding of digital banking/origination platforms and technologies, UX/UI design principles, and web/mobile app technology.

Preferred

Advanced Experience

Working with digital banking products and services, such as online/mobile banking, digital account and loan origination and / or payment processing systems.

Preferred

Knowledge Of

Knowledge of banking industry regulations and compliance standards is highly preferred.

Would an equivalent combination of relevant education and work experience be considered?:  Yes

License/Certification

Required/Preferred

License/Certification

Description

Required Skills and Abilities

·         Excellent analytical skills with the ability to interpret data and make data-driven decisions.

·         Proficiency in project management and the ability to manage multiple tasks simultaneously.

·         Strong written and oral communication and collaboration skills, with the ability to work effectively with cross-functional teams.

·         Employee must be capable of interacting calmly and professionally with a variety of people from diverse backgrounds at various levels within and outside of the organization.

·         Employee must be capable of regular, reliable, and timely attendance.

 

Additional Requirements

Travel

Up to 10% travel required: (e.g. 2 days/month) by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities. Travel will be necessary to conduct the duties of this job, and the employee must have the ability to drive and have proper licensing.

Working Conditions

Environment:  Indoors, a climate-controlled shared work area.

Noise Level:  Minimal noise.

Lifting:  Sedentary work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

 

Physical Activities

Frequency

Balancing: Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces.

 

Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms.

 

Crawling: Moving about on hands and knees or hands and feet.

 

Crouching: Bending the body downward and forward by bending leg and spine.

 

Feeling: Perceiving attributes of objects such as size and shape, temperature or texture by touching with skin, particularly that of the fingertips.

 

Fingering: Picking, pinching, typing or otherwise working primarily with fingers rather than with the whole hand as in handling.

Daily.

Grasping: Applying pressure to an object with the fingers and palm.

 

Kneeling: Bending legs at knee to come to a rest on knee or knees.

 

Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to position.

 

Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.

 

Pulling: Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion.

 

Repetitive Motion: Making substantial movements (motions) of the wrists, hands, and/or fingers.

Infrequent – rare.

Stooping: Bending body downward and forward by bending spine at the waist.

 

What We Offer:

COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit-Sharing plans, short and long-term disability benefits, education and training benefits, and discounts on banking products and services. We also offer a generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at .0745 per hour worked for our part time employees up to a maximum accrual of 240 hours per year for certain Full-Time employees. PTO accruals are dependent on position, status (Full time or Part time), and years of experience in accordance with our PTO policy. Most Full-Time employees are also offered 6 paid holidays and Part Time employees are offered pro-rated paid holidays. In addition, employees in Utah and Nevada may be eligible for pay for certain state recognized holidays. Visit our website for more details.  Check it out!

 

We are an Equal Opportunity Employer and qualified applicants, or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws.

 

Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

 

No Recruiters or unsolicited agency referrals please.

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