Call Center Reservationist presso None

About the Role:

The Call Center Reservationist plays a critical role in ensuring seamless transportation for older adults and adults with disabilities by managing customer reservations efficiently and accurately. This position involves direct communication with clients to understand their transportation needs, provide timely information, and confirm bookings. The Reservationist acts as the first point of contact, representing the company professionally and fostering positive customer relationships. By coordinating schedules and managing reservation data, the role supports operational logistics and contributes to overall customer satisfaction. Success in this role requires attention to detail, strong communication skills, and the ability to handle multiple tasks in a fast-paced environment.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a call center or customer service role, preferably within transportation or social service assistance.
• Proficiency in using computer systems. 
• Strong verbal and written communication skills.
• Ability to multitask and manage time effectively in a fast-paced environment.

Preferred Qualifications:

• Experience with transportation management systems.
• Bilingual abilities to assist a diverse customer base.
• Customer service certification or related training.
• Demonstrated problem-solving skills and conflict resolution experience.

Responsibilities:

• Answer inbound calls and respond to customer inquiries regarding transportation to medical, personal, and senior center outings.
• Process and confirm reservations accurately using the company’s booking system.
• Provide detailed information about service options, schedules, and pricing to customers.
• Coordinate with internal teams to ensure availability and timely fulfillment of transportation requests.
• Maintain accurate records of customer interactions and reservation details.
• Resolve customer issues or escalate them to appropriate departments as needed.
• Follow up with customers to confirm reservations and provide updates on service status.
• Adhere to company policies and procedures to ensure compliance and quality service delivery.

Skills:

The required skills enable the Reservationist to communicate clearly and professionally with customers, ensuring their needs are understood and met efficiently. Proficiency with reservation and computer systems allows for accurate data entry and management of bookings, which is essential for operational success. Multitasking and time management skills help the Reservationist handle multiple calls and tasks without compromising service quality. Preferred skills such as industry knowledge and bilingual communication enhance the ability to serve a broader customer base and resolve complex inquiries. Together, these skills ensure the Reservationist contributes positively to customer satisfaction and the smooth functioning of transportation and warehousing operations.