Fancy helping us shape the future of motor insurance?
Prima could be the place for you.
Since 2015, we’ve been using our love of data and tech to rethink motor insurance and bring drivers a great experience at a great price. Our story began in Italy, where we’ve quickly become the number one online motor insurance provider. In fact, we’re trusted by over 4 million drivers. And now we’re expanding to help millions more drivers in the UK and Spain.
To help fuel that growth, we need an Operations Manager to join our Finance & Operations team in the UK.
This team lays the groundwork for Prima’s success.
As part of this team, you’ll play a key role in driving structured and scalable growth. You’ll combine strategic thinking with operational precision to make sure that every decision is informed and every move is seamless.
Excited to make an impact? Here are the details:
What you’ll do:
Facility & Office Management
Lead the evolution of our office spaces, including vendor partnerships, building management, and major office projects
Take immediate ownership of our London office optimisation, working with the UK leadership team, international teams, and external partners
Shape office spaces to reflect Prima’s DNA and team needs
Support any upcoming office expansion
Ensure full Health & Safety compliance in line with UK regulations; manage risk assessments, emergency procedures, site inductions and related responsibilities
Office Operations & Process Excellence
Build and scale processes that support business growth (e.g., onboarding/offboarding, employee services, reception, office moves)
Identify inefficiencies and introduce practical, data-driven improvements
Roll out tools and systems (e.g. desk booking, visitor systems, project/task tracking, Ops reporting dashboards)
Set up and prioritise Ops team routines and reporting
Team & business events coordination
Plan and deliver socials and team events
Bring a high-energy, can-do mindset and creativity to enhance the day-to-day office and team experience
Support key moments and initiatives around events, culture that drives employee engagement
Team Management & Development and Cross-Functional Collaboration
Lead the UK Operations team, reporting into the UK Head of Finance
Collaborate closely with Operations teams in Italy and Spain
Develop the team’s skills and responsibilities over time to support business needs
Align closely with Finance and People teams to make sure Operations support broader business needs
Budget, Vendor & Risk Management
Own the UK Operations budget, planning accurately, managing costs, and ensuring value
Lead vendor management (cleaning, maintenance, security, etc.) and review/switch partners as needed
Ensure business continuity through robust risk assessments and planning (e.g. for building issues, outages, emergencies, etc.)
Coordinate with IT to ensure all workplace tech (e.g., connectivity, meeting rooms) is working smoothly
What we are looking for
Approachable and confident engaging with all levels, including leadership
Strong experience in Office/Operations/Facilities Management (ideally in international/fast-paced environments)
Solid project management skills
Great stakeholder and communication skills
Experience managing budgets and external partners
Culturally aware and adaptable
Health & Safety knowledge or certifications (IOSH/NEBOSH) would be a plus
Why you’ll love it here
We want to make Prima a happy and empowering place to work. So if you decide to join us, you can expect plenty of perks..
🤸 Work Your Way: Enjoy hybrid working, with a mix of home and office days. Plus, for up to 30 days per year, work from anywhere.
🏁 Grow with us: We may move fast at Prima, but we move together. Get access to learning resources, mentorship and a growth plan tailored to you.
🌈 Thrive and perform: Your best work begins when you feel your best. Enjoy private healthcare, gym discounts, wellbeing programs and mental health support.
Think you’re a match? Apply now.
At Prima, we celebrate uniqueness. If you don’t meet every requirement but are passionate about this role, we still want to hear from you. Innovation thrives on diverse perspectives.
Prima is proud to be an equal opportunity employer. Need accommodations during the process? Email us at [email protected]. Let’s build the future of insurance, together.
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