AM SPOC I presso Fay Servicing

Founded in early 2008, Fay Servicing is committed to providing innovative servicing solutions for both residential and business purpose loans. As a specialty mortgage servicer who sees the customer behind every loan, we understand that our customers are not loan numbers — they’re homeowners.

Before founding our company, we conducted an exhaustive analysis of the mortgage servicing industry and gained valuable insight into the problems facing mortgage servicers and their customers. With that insight, we set out to build a different kind of servicing company from the ground up.

Join us on Our Journey

Come join us on our journey to serve our customers and be the leader in our industry! We are currently looking for an AM SPOC I to join our team!

Reporting to AVP, Account Management, this position is the primary point of contact for a portfolio of borrowers who are delinquent on their mortgages and/ or who seek loss mitigation assistance so that they can resolve complex issues for foreclosure avoidance.

Additionally, this role is responsible for performing consumer collection activities while providing exceptional customer service. The AM SPOC I minimizes portfolio losses by expediting loss mitigation outcomes while maintaining compliance standards by accurately documenting accounts in accordance with Fair Debt Collection Practices Act [FDCPA], state and federal regulatory guidelines, and adhering to company policies and procedures.

Qualifications Include:

• High school diploma or GED required
• 2+ years’ experience as a SPOC preferred
• 2+ years’ experience in customer service preferred
• 2+ years’ experience in the mortgage industry and collections preferred
• Previous experience working in a fast-paced environment
• Previous experience working with and demonstrated proficiency with loan servicing platforms
• Solid skills and experience in MS Word, Excel, and Outlook
• Strong verbal and written communication skills with the ability to effectively interact with individuals both internal and external to the organization
• Strong interpersonal skills
• Strong analytical skills coupled with solid decision-making abilities
• Good judgment with the ability to evaluate customer needs and delinquency options; review and decision on appropriate options
• Strong time management skills
• Ability to prioritize numerous tasks and manage shifting priorities
• Client-focused with strong execution skills and results orientation
• High-level of precision with attention to detail and consistency 
• Flexible, open to change, and able to learn new things quickly
• Ability to work in a collaborative environment and provide guidance for working groups

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Featured Benefits

• Medical, Dental and Vision Insurance
• Company Paid Life Insurance
• Disability Insurance
• Pet Insurance
• 401k Program with Employer Matching
• 3 Weeks Paid Time Off (PTO)
• Paid Holidays
• Wellness Initiatives
• Employee Assistance Program

Compensation

• The hiring range for this position is between $34,985.60-$38,500.80 annually
• This position is eligible for a monthly incentive

Fay Cares!

The Fay-Constructive Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.

At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected, and included, and is presented with equal opportunities to be successful. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information, go to www.dhs.gov/E-Verify.