IT Service Desk Hardware Technician presso Capstone Logistics

Provide first-level and second-level support for incoming technology issues. Responsible for support and troubleshooting of enterprise end user systems, including printer, software, peripheral and technical troubleshooting, and repair. Requires a minimum Vocational/Technical School education, with two to four years of experience preferred. Provisioning user accounts, assigning permissions and granting network share access. Additional responsibilities will include the preparation and deployment of new computer systems to end-users and configure Samsung tablet devices. Enterprise toolsets will be leveraged for the provisioning of user systems, as well as documenting/logging of end-user issues into tickets. Experienced in providing a degree of proactive support, in effort to resolve potential system issues before impact is realized to the service level. Interfaces with users of Information Technology, employing a high degree of tact and diplomacy to promote a positive image of the department, while providing superior customer service and timely incident resolution. Will be responsible for some customization and deployment of new/upgraded hardware and software internally and to off-site locations. Accurately communicates pertinent information to create a work environment that lends itself to the best interests of departmental personnel and customer service. Helps maintain a central source of information, enabling ServiceDesk staff and support technicians to recover from outages and other technical issues with minimal disruption to expected service levels. Individuals in this position will have a specialized skill set in two to three specific areas. Areas to include Network, Server, Database, Software and Hardware.

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