Mortgage Loan Officer presso Guaranty Bank & Trust Company

                                           Job Description

                                Mortgage Loan Officer

Position Summary:  

The purpose of this job is developing new business, underwriting, structuring, and the closing of commercial and consumer loans, as well as maintaining and servicing an existing portfolio.  Represents the bank in local community through active participation in community affairs and participates in marketing all the bank’s products and services.

Essential Functions-Primary Responsibilities and Accountabilities (90%):

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily.  Reasonable accommodations can be made to help enable qualified individuals with disabilities to perform the essential functions.

Essential Task Statement(s)

   Branch Credit/Ownership (80%)

• Solicits first mortgage loans.  Informs prospective loan clients of the financial institution’s underwriting guidelines and applicable government regulations. 
• Personally interviews all loan applicants.
• Completes each loan application and all pre-processing functions in a timely manner to permit the good faith estimate to be mailed within the requested three-business-day period. 
• Screens loan requests based on financial institution policies and on types of loans offered by the institution.
• Orders appraisals, credit reports, background checks, reference checks and other information as needed on residential loan applicants.
• Personally answers incoming phone calls and schedules appointments.
• Communicates complex approvals or denials to the borrower, real estate agent or builder.
• Maintains and submits a source-of-business log monthly to supervisor.
• Distributes market data, rate flyers and general loan information to the real estate community as directed by financial institution management.
• Promotes and participates in the financial institution’s special credit programs and other CRA programs
• Actively participates in local business and community activities and maintains close contact with local builders, real estate brokers and agents, customers, and prospects.
• Participates in various community activities on behalf of the bank

• Ensure bank is in compliance with federal banking regulations including, but not limited to Bank Secrecy Act, OFAC, Community Reinvestment Act, American with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Bliley Act, the Federal Reserve’s “lettered” regulations, and Mortgage Loan Officer processing roles and responsibilities relating to each act.

   Customer Service (10%)

• Represent Guaranty Bank & Trust Company professionally, efficiently, and tactfully
• Acknowledge and greet customers with a smile, call customer by their name, ask if they need any additional assistance, thank customer at end of every conversation
• Ensure continuing development of professional relationships with management and colleagues. 

• Follow all bank policies and procedures
• Answer and assist incoming callers with questions and requests; subsequently route callers, as appropriate.
• Receive incoming bank visitors and assist in directing them appropriately.

Additional Functions-Secondary Responsibilities and Accountabilities (10%)

  Additional Task Statement(s)

• Work overtime, as needed.
• Follow all bank policies and procedures
• Provide assistance to other departments as needed.
• Perform other duties that may be assigned and requested.

Position Qualifications

   Education:       Required – Bachelor’s degree in business or finance or equivalent.

Preferred – Post –secondary certificate or degree, BA/BS degree preferred, experience will be considered.

Experience:     Required – 3 to 5 years of Mortgage lending in banking or related field.

Preferred – 5 to 8 years of experience in banking or a related area

  Licenses and 

  Certifications: Required – None

                                Preferred – None

Position Requirements

  Competency Statement(s)

• Accountability (core value) – Always do what we say and hold one another accountable.
• Accuracy – Thorough with strict attention to detail; does work right the first time; identifies and corrects errors; produces complete and error free work.
• Active Listening – Gives full attention to what others are saying, attentive to others’ ideas and concerns; asks questions to clarify understanding.
• Conceptual Thinking – Notices similarities between different and apparently unrelated situations.
• Confidentiality (Core Value) – Always maintains strict confidentiality.
• Community Development (Core Value) – Always committed to community development.
• Critical Thinking – Apply rules and logic to situations; considers factors beyond the initial information given.
• Data entry – Proficient alpha/numeric data entry skills.
• Detail oriented – Concentrates on routing work details; carefully monitors and examines one’s own and others’ work; ensures accuracy in documentation and data.
• Ethical Conduct – Conducts oneself consistently with sound banking practices and standards, upholding the values of Guaranty Bank.
• Integrity (Core Value) – Always act with integrity and honesty.
• Respect (Core Value) – Always treats others with respect.

Physical Requirements:

Physical requirements needed to perform the above essential duties, with or without reasonable accommodation, may be requested from Human Resources.

 General notice:

The bank has reviewed the job description to ensure the essential functions and basic duties are current.  This job description describes the general nature and level of work performed by the employee holding this position.  It provides guidelines for the job expectations and the knowledge, skills, and abilities necessary to perform successfully in this position.  This job description in no way states or implies that these are the only duties to be performed. Additional duties and responsibilities may be assigned by supervisors as deemed appropriate.  This position does not constitute an employment agreement between the Bank and employee.  This position description is subject to change as the needs of the bank and the requirements of the position change.