
- Professional
What’s in Store
Key Responsibilities
- Utilize various software platforms including AS400, Microsoft Office Suite (Outlook, Word, Excel), Adobe PDF, ISO, CARFAX, Winloan, and Claimtrak to perform daily tasks.
- Establish and maintain effective communication with customers and all parties involved in the claims process.
- Gather and prepare all necessary documentation to support claim resolution.
- Analyze loan transaction histories to verify payments, fees, and insurance details.
- Review waivers to determine coverage eligibility, calculate claim amounts, and submit for final review.
- Document all correspondence and claim-related information in AS400.
- Monitor and follow up on pending claims using the GAP pending claims (AWP) list.
- Apply strong decision-making and organizational skills to manage multiple claims efficiently.
- Deliver exceptional customer service and clearly explain complex insurance policy terms.
- Use auto valuation tools such as CCCOne, Mitchell, Autosource, and Kelley Blue Book to assess vehicle values.
- Meet departmental quality standards and achieve service level and production goals.
Skills, knowledge & expertise
- 3 + Years auto adjusting
- Proficiency in required software tools and auto valuation programs.
- Excellent verbal, written, and telephone communication skills.
- Strong analytical and organizational abilities.
- Proven customer service experience, especially in explaining technical or policy-related information.
- Proactive, independent, dependable, and takes initiative with consistent follow through
- Superb written and verbal communication skills conducted in a timely manner with diverse audiences
- Superior time management skills with capability of working with and meeting deadlines
- Exceptional capability to multi-task and prioritize with excellent organization and documentation skills in a fast-paced, dynamic work environment
- Excellent team player with interpersonal skills
- High level attention to detail with ability to utilize decision making and problem-solving skills
- Capable of working collaboratively and independently with minimal supervision
- Exhibit discretion with sensitive and confidential information
- Display a comfort level working with key people at all levels within an organization
- Understands policies and strong reading, writing skills
- Excellent organizational, problem solving and decision-making skills
- Strong negotiation skills
Benefits
- Medical, dental, and vision plans to ensure your health and that of your family.
- A 401k plan with employer matching to help you build a secure financial future.
- Our time-off policies, including Discretionary Time Off for exempt employees and Paid Time Off (PTO) package for non-exempt employees, reflect our commitment to promoting a healthy work environment.
- Paid holidays.
- Life insurance and both short-term and long-term disability plans, providing essential financial protection for you and your loved ones.