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Infrastructure Support Analyst presso Southern States Cooperative

Southern States Cooperative · Richmond, Stati Uniti d'America · Hybrid

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 This job description is a summary of essential job functions necessary for the satisfactory performance of this position. Reasonable accommodation may be made to enable those with disabilities to perform the essential job functions. Job functions may vary by location. 

 

General Summary

Plan, design, develop, and execute architectural updates of core infrastructure components at the enterprise level. Provide communication, analytical and problem-solving skills to help identify, communicate and resolve systems issues in order to maximize the benefit of IT systems investments.

 

Essential Job Functions

Perform remote and on-site analysis, diagnosis, and resolution of complex hardware problems for a variety of end users, and recommend and implement corrective solutions, including off-site repair as needed.

 
Install, configure, test, maintain, monitor, and troubleshoot associated end user software and networking software products.
 
Write technical specifications for purchase of corporate technology equipment, networking hardware, and related products.
 
Assist in developing long-term strategies and capacity planning for meeting future hardware and corporate technology needs.
 
Maintain documentation/procedures to support hardware and software deployed.
 
Aid in development of disaster recovery plans, maintain current knowledge of plan executables, and respond appropriately during a crisis in accordance with disaster recovery plans.
 
Conduct research on, and make recommendations for, hardware products in support of procurement and development efforts.
 
Identify and deliver required hardware service levels according to IS policies.
 
Perform all other job functions as assigned.

 

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