Product Sales Lead presso Powder

Description

Powder is a year-round resort and real estate development project nestled throughout 12,000 acres in the Wasatch Mountains of Northern Utah. We are striving to be the premier place of being and doing, a destination that fuses outdoor recreation with a cultural and hospitality program that connects visitors with a deeper sense of self and purpose. Our core values come to life in a unique and natural setting of unparalleled beauty.

We’re looking for Big-Hearted Champions who are passionate about outdoor recreation, art, and meaningful connection. Together, we're crafting a one-of-a-kind, multi-season destination that seamlessly blends outdoor art, exhilarating recreation, and exceptional hospitality. If you’re an enthusiastic, caring team player who strives for excellence—and always tries to do the right thing, even when no one is watching—you’ll fit right in at Powder.

We Are:

Big-hearted: passionate, warm, joyful, and generous. 

Champions: tenacious, intolerant of mediocrity, and constantly seeking feedback. 

These values make us who we are and help drive us to fulfill our purpose: to spark wonder!

Our Commitment to Equality:

Together we are one team, not an "us vs. them" mentality. We are focused on being a progressive employer with pay equity, inclusion, while building diverse teams. 

Appearance Guidelines:

Well-groomed facial hair, tasteful visible tattoos, and minimal facial piercings are acceptable.

Perks of Joining Our Big-Hearted Champions:

• 401K Plan and company match
• Employee Assistance Program  
• Seasonal Ski & Summer Passes for self, self & dependents + Buddy Vouchers
• UTA Ski Bus Pass and Employee Shuttle Service 
• Powder Mountain Retail/Rental Discount and On-Mountain F&B Discounts
• Powder Mountain Snowsports School Discounted Lessons
• Access to Expertvoice.com, Outdoorly.com Outdoor Prolink and partner discounts.
• Powder Mountain on-snow uniform for specific roles.
• Free On-site Gourmet Employee meals

Requirements

Job Title: Product Sales Lead
Department: Guest Services

Status: Seasonal (FT & PT)

Reporting To: Guest Service Manager

Position Overview:

Powder Mountain is seeking a friendly, polished and professional Product Sales Associate for our 25/26 Winter Season. If you are self-motivated and interested in providing an exceptional experience for our guests, you are a great fit!

Key Responsibilities:

• Assist with the daily operations of Guest Services, ensuring the smooth and efficient functioning of the front desk, ski rental, lessons and other guest service areas.
• Maintain in-depth knowledge of Powder Mountain’s season pass, day pass offerings, rentals, and lesson products.
• Have in-depth knowledge of Powder Mountain and Powder Haven’s terrain.
• Lead and motivate the Guest Services team, ensuring all staff members are knowledgeable, well-prepared, capable of handling guest inquiries effectively and uphold the department's expectations and quality standards.
• Collaborate with other departments, including Retail, Rentals, and Ski School, to coordinate services and ensure a seamless experience for all resort visitors.
• Maintain cross-training in the operation of PUB kiosks and provide assistance to guests in outdoor areas as needed.
• Ensure the delivery of courteous, professional, and prompt service at all times.
• Address and resolve escalated guest complaints or concerns, taking appropriate action to maintain a high level of guest satisfaction, including issuing complimentary tickets, processing cancellations, and providing refunds when necessary.
• Monitor and uphold the cleanliness, organization, and professional appearance of all Guest Services areas.
• Assist in the onboarding and training of new Guest Services staff, providing ongoing coaching and constructive feedback to support performance improvement.
• Ensure all team members are well-versed in safety protocols, resort policies, and customer service best practices.
• Proactively identify opportunities to improve the guest experience, implementing solutions to enhance satisfaction.
• Gather and evaluate guest feedback to provide actionable insights for improving services and resort offerings.
• Willing to cross-train and work in all areas/locations of Powder Mountain
• Maintain a clean workstation and enjoy working in a team.
• Occasionally clear snow and or ice from guest service areas. .
• Other duties as assigned.

Requirements and/or Qualifications:

• 18 years old or older.
• Be polished, polite, resourceful, and one-step-ahead of the needs of our guests.
• Proficient with computers and point of sale systems.
• Be able to multi-task and efficiently handle competing priorities.
• Cash handling experience.
• Desire to work at 9,000 ft elevation with exposure to inclement weather.
• Reliable transportation, or commitment to using UTA.
• Ability to work, weekends, holiday, evenings, on call.
• Adhere to a flexible schedule with early mornings and late departures.

Physical Requirements- Must be able to perform physical activities such as, but not limited to:

• Full range of body movements
• Reach, push, pull, lift, and carry objects that may be heavy (50+lbs)
• Prolonged periods of standing, walking, bending, and twisting
• Walk on even/uneven/slippery terrain
• Climb/descend stairs/ladders

Working Environment:

Work is performed primarily outside and is exposed to extreme temperatures, sun and wind, inclement weather (rain, snow, ice) and high altitudes (9,000ft+). Parking lot surfaces are compacted snow/ice and can become slippery.