Customer Service Representative - 30 hours per week presso Petite Plume

About Petite Plume:

Petite Plume is a high growth luxury sleepwear company sold primarily by DTC with a presence in nearly 600 points of sale including Neiman Marcus, Maisonette, Nordstrom and more! We believe in empowering people and opening doors for new opportunities. We value our teams and want them to grow with us. If you’re looking for a place that values hard work, strong relationships, and diverse ideas – all while having fun together – Petite Plume is the place for you! This is a great opportunity to come in as a Customer Service Representative in a fast-growing, luxury apparel company during our busy holiday season.

The Role and Your Impact:

The Customer Service Representative plays a vital role in managing increased customer inquiries during our busy “super bowl” season (September 2025-January 2026), ensuring a smooth and positive customer experience. Your impact is significant, as you help maintain high customer satisfaction and loyalty, directly contributing to Petite Plume’s success. This is a seasonal temporary position with 30 hour work weeks, and potential to flex up in hours during our peak weeks. 

This role is a temporary, seasonal position, and is not benefits-eligible.

Assisting with customer inquiries

• Answer customer inquiries via our ticketing system, Gorgias, and over the phone
• Update customer records in the system, including notes about interactions

Ensure customer satisfaction

• Acknowledge and resolve customer complaints with empathy
• Communicate and coordinate with colleagues as necessary
• Maintain a positive, empathetic, and professional attitude

What experience you need:

• High School Diploma or equivalent
• Customer service experience

What will make you successful:

• Demonstrate ability to provide outstanding customer service
• Focus on quality and attention to detail
• Good time-management skills
• Ability to multitask
• Strong interpersonal and communication skills

In addition, to succeed in this role, you will need:

• A reliable computer with up-to-date software
• Strong and stable Wi-Fi connection
• A quiet, distraction-free workspace

What's In It For You:

• Petite Plume 50% employee discount 
• A great corporate culture with a fun team, and the ability to make a real impact in a growing company!
• A great remote position at a company with unlimited growth potential and a lean organizational structure.