Community Life Lead - Shelter presso Denver Rescue Mission

Description

POSITION SUMMARY 

The Shelter Lead (SL) position is a part of the Community Life Team and is responsible for contributing to the relational engagement and care of Denver Rescue Mission’s (DRM) guests at the Lawrence Street Community Center, Lawrence Street Shelter and/or Emergency Shelter(s) operated by DRM. The SL will have a clear presence of DRM Leadership, responsibility and care for these facilities (inside and out) and the activities that take place therein, bringing issues of concern to the attention of the Shelter Supervisor or, in their absence, the Director of Community Life. 

RESPONSIBILITIES 

Unique Service Coordination  

• Coordinates the Community Life staff to meet the needs and requirements of the assigned facility, as outlined by the Director of Community Life, in line with Denver Rescue Mission policies and procedures following the direction of the shift Supervisor. 
• Coordinates staff for the assigned shift and site(s), as well as assigned emergency or support services, as assigned by the Community Life Team and/or other Emergency Services Leadership. Focus areas include but are not limited to 1) Safety and Security; 2) Community Involvement; 3) Housekeeping; 4) Supply Ordering and Inventory; 5) Resource Room.  
• This position works under the direction of the Shift Supervisor and provides leadership and direction to Community Life staff and facility in the absence of the Supervisor in the location the SL is assigned. 

Staff Oversight  

• Under the direction of the Shift Supervisor, assists with the oversight of shift staff to provide adequate coverage of the facility, meets the needs of the guests and executes scheduled events. Serves as the primary point of contact for staff in the absence of the Shift Supervisor. 
• Provides directions for staff to follow Denver Rescue Mission policies and procedures and established practices by engaging and directing staff. 
• Ensures that staff records all incidents into SCRIBE, correctly applying DRM policies, procedures and practices to recording incidents and applying Asked to Leave’s (ATLs) when needed. 
• Brings all areas of concern to the attention of the Shift Supervisor and in their absence to the attention of the Director. 

Security and Safety 

• The SL is responsible for the security and safety of the facility and the guests during their shift. This may require administering CPR or other First Aid Procedures but does not include any type of medical procedure. It is also the responsibility of the SL to see that situations that could jeopardize the safety of the Mission and its occupants are handled appropriately. The SL must deal with difficult and unruly guests and work towards keeping the Shelter free from weapons and the active use of drugs and alcohol in the Shelter by guests. 
• Sees to the welfare of guests outside of the shelter by calling police, ambulances or?opening or providing shelter from the elements especially during weather emergencies. 
• Monitors and relays weather information to the Shelter Supervisor and/or Director of Community Life in case overflow is needed. 
• Immediately notifies the Director of emergency situations including events such as fire, flood, death, or other incidents of concern. 
• Completes a shift report that is sent to the Shift Supervisor, Director and Senior Director to communicate items of interest, concern, and items that need additional attention. 

Support of other Departments and Partners  

• Works with the Homeless Resolution Team, to provide an environment that is supportive of their efforts, with the overarching goal of Community Life being that of exiting individuals from homelessness.  
• Supports Guest Services’ efforts to safely enroll and scan guests into shelter and responds to communicated needs in a timely manner.  
• Supports and facilitates the efforts of the Operations Team, including custodial, kitchen, maintenance and other DRM departments. 
• Supports the approved efforts of outside agencies and community partners to meet the needs of our guests. These efforts must be pre-approved by the Director of Community Life. 

Facilities  

• Cleanliness: The SL ensures that the Mission is cleaned according to the established standard. This includes daily cleaning, removal, dispersion, or storage of all clutter, trash, donations, parking lot trash, sidewalks, etc. There should not be an unnecessary accumulation of anything. If the Shelter needs anything beyond what is normally understood to be mandatory, it must be cleared by the Director of Community Life. 
• Inventory: The SL follows the established means of receiving, recording, monitoring and distribution of inventory supplies purchased by the Mission for the daily operations and maintaining of the Shelters. 
• Maintenance: Through daily inspections the SL generates a list of work orders and submits them to DRM Maintenance portal or City of Denver Maintenance. 
• Schedule: Ensures that all services are started and finished according to schedule. (Chapel, Bed Check-in, Showers, Staging). 

Other  

• The SL understands their role in the daily running of the Mission, including each specific shift's area of focus: cleanliness, bed check-in, and facility safety. 
• The SL has a good working knowledge of the facility and program policies and procedures, operation of the facility, mechanical operation of the facility (including: fire alarm, electric, gas, and water shut-off, etc.), how to control and track inventory, inventory and use of the maintenance room, pipeline responsibilities, safety, Material Safety Data Sheet guidelines, employee handbook, Shelter handbook, and Gift in Kind receiving and distribution. 
• It is of vital importance that the SL shows their presence throughout the facility during their shift. 
• Assists in the oversight and training of the Shelter Associate (SA) employees as directed by the Shelter Supervisor. 
• In the absence of the Shelter Supervisor, assumes a SL leadership role, notifying the Shelter Supervisor or Director of Community Life of any issues. 
• Other tasks assigned by the Shelter Supervisor and Director of Community Life - Shelter. 

Requirements

 MINIMUM QUALIFICATIONS 

• Affirm the Faith Statement  
• Abide by the Employee Handbook 
• Two years post-secondary education in a related field and/or a minimum of two years equivalent experience with this population or within a similar environment.  
• Excellent verbal and written communication skills, and responsiveness to communication.  
• Compelled and motivated to provide ministerial assistance to those we serve.  
• Strong Christian ethic with ability to work with people of diverse cultural, educational, and religious backgrounds.  
• Ability to read, remember and follow precise policies and procedures.  
• Ability to drive DRM Fleet Vehicles.  
• Ability to obtain and maintain CPR certification within 90 days of hire date. 
• Basic working knowledge of Windows software applications and ability to learn SCRIBE system.  
• Willingness to be on call for shift coverage.  

NOTE: A limited amount of work-related travel may be required. 

Denver Rescue Mission is both an equal opportunity employer and a distinctly faith-based Christian organization. Denver Rescue Mission complies with applicable federal, state, and local employment laws, and strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, national original or ancestry, ethnicity, sex, sexual orientation, gender identity, age, disability, citizenship, parental status, marital status, political ideology, or current or prospective service in the uniformed services. This policy applies to all terms, conditions, and privileges of employment including recruitment, employment, training, and promotion opportunities. Based upon Title VII of the Civil Rights Act of 1964, the Colorado Anti-Discrimination Act, and the U.S. Constitution, Denver Rescue Mission has the right to, and does, hire only candidates who agree with our Statement of Faith and align with our Christian mission.