Customer Software Engineer - Scripting / Packaging presso Diebold Nixdorf, Incorporated

• Deliver technical support for DN software applications, including incident detection, classification, investigation, resolution, and closure.
• Formulate and test proposed resolutions, contribute to root cause analysis, and recommend changes for problem resolution.
• Create and maintain Software Load Images and manage upgrade packages, driver updates, and configuration utilities.
• Handle specific configuration requests and support certification efforts and production installations.
• Design, code, test, and document basic to moderately complex software components following secure coding practices and standard protocols.
• Write automated unit and system tests to ensure coverage and reliability.
• Participate in feature development discussions, project estimation, and resource planning.
• Provide technical support and troubleshooting for new and existing systems, recommending improvements.
• Document support tickets and contribute to technical documentation, FAQs, and release notes.
• Communicate clearly with internal and external teams, including product development and engineering.
• Follow DN and Maintenance & Support (M&S) procedures, policies, and escalation protocols.
• Build collaborative relationships with cross-functional teams and contribute ideas to improve system functionality and performance.

Required Qualifications

• Associate’s degree in a related field or equivalent combination of education and certifications.
• 2–4 years of relevant experience in software engineering or technical support.
• Intermediate skills in industry standard scripting languages, i.e., AutoIt, PowerShell, Visual Basic, Batch Files, etc.
• Quality Assurance (QA) testing, system integration testing (SIT), and User Acceptance Testing (UAT)
• Ability to work onsite, customer lab in Hoover, Alabama. 

Preferred Qualifications

• Requires excellent problem-solving skills, attention to detail, and the ability to communicate and collaborate effectively within a team environment. 
• Strong analytical and troubleshooting skills.
• Excellent communication and interpersonal skills.

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Why should you join Diebold Nixdorf?

Brightest minds + technology and innovation + business transformation  The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**

We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations