Inside Sales Representative, ***On-Site Only*** presso Enthusiast Auto Holdings

Description

About Enthusiast Auto Holdings (EAH):

Enthusiast Auto Holdings (EAH) is a highly successful e-commerce company in the automotive aftermarket parts industry. EAH goes to market via ten enthusiast focused websites (banners) - ECS Tuning, Turner Motorsport, Pelican Parts, Rennline, Texas Speed & Performance, Z1 Motorsports, Z1 Off-Road, RCI Off-Road, EVANNEX and TEQSPORT. EAH serves automotive enthusiast customers who are passionate about how their vehicle looks and performs, by providing the parts, content, knowledge and support to make their vehicle come to life. We also serve a global network of specialty installer shops that solve for customers looking for a "Do it For Me" option. EAH’s leadership team has delivered strong organic growth with market-leading profitability. EAH has also completed multiple acquisitions and plans continued expansion of its served markets via acquisition.

EAH is owned and supported by Cortec Group, a premier private equity firm. Cortec has invested millions of dollars to expand EAH’s operations, facilities, technology, and leadership. Among other investments, EAH has recently completed a significant facility expansion at its primary distribution center and is in the process of implementing enterprise-level ERP / WMS / OMS systems.

EAH is seeking a Inside Sales Representative will be responsible for driving rapid sales and margin growth for ECS Tuning and Turner Motorsport through answering calls, emails, live chat and social media channels, while serving our customers with best in class service and support. This rapid growth will be achieved by closing new sales leads over the phone, live chat, email, social media/forums, SPIF programs, retaining existing customers through service, driving AOV and GM% initiatives, while providing customers with best in class service. Must be a car enthusiast.

Position Summary Up to $65k in first year!

Daily tasks include:

• Answering phone calls, live chats, emails and messages received through our social channels.
• Order entry and order management, ensuring that all orders are processed on-time.
• Maintaining customer orders by providing order updates and transparent communication with our customers.
• Keeping the needs of the customers front and center providing an overall positive relationship.

Responsibilities

• Contact Center – In this role you will be responsible for handling all forms of communications with our customers who are seeking assistance to place an order, update an order, or seeking advice and/or recommendations. You will be responsible for providing customers with a solution that closely meets their needs and expectations.  
• New Sales – In this role you will be responsible for driving sales/margin growth through actively closing every contact by actively asking for the sale.
• Social Media/Forum Engagement – In this role you will be responsible for communicating with customers on our social media platforms, driving customer engagement, and providing clear and effective communication with customers who are seeking advice/support.
• Order Maintenance – In this role you will be responsible for keeping all customers informed regarding updates with active orders. You will be responsible for updating order ETA’s by providing clear communication while offering solutions that would enable a more pleasant outcome for our customers.
• Team Player – In this role you must be a team player by  supporting your immediate co-workers, as well as cross-functional teams. There will be times where the sales team is asked for assistance and cooperation in completing tasks, which you must be willing to participate in with a positive and up-beat attitude.
• Customer Focused – In this role you are required to keep the customer’s needs front and center, providing an overall positive relationship. All decisions and communications should be made with our values in mind.

What Success Looks Like:

• Providing every customer with a best in class experience!
• Living by our values in all that you do.
• Delivering on your monthly SMART goals.

Requirements

• Must be a car enthusiast.
• High School Diploma
• Excellent oral and written communication skills.
• Type at 35 words per minute
• Professional phone etiquette
• Strong data entry skills
• Ability to work in a team environment
• Advanced problem solving skills, multi-tasking and proven time management skills are a must
• Ability to work in results-oriented work environment

Please take time to answer the following Questions:

1. Would you consider yourself to be a true car enthusiast? If so, please tell me more about your experience in the world of automotive/motorsports, specifically explaining your first hand experience performing maintenance of installing performance parts on your vehicle(s). 
2. If your customer has a brand new, otherwise stock BMW 340i and they’d like to add some power, what would your first 3 recommendations be and why? 
3. What is the benefit of running coilovers vs. traditional lowering springs and shocks?
4. What is the benefit of running drilled/slotted rotors vs. standard rotors? 
5. The schedule for this position is Monday through Friday, 12:30-9:00pm. Are you able to work this schedule?