Senior Manager, CPM AT&T presso Asurion

Senior Manager, Client Program Management (CPM)

Nashville or Remote – USA/Full-time Internal/External

Job Summary:

As a Senior Manager within the Client Program Management (CPM) team, you will serve as a strategic interface between Asurion and its clients, leading cross-functional initiatives that drive client satisfaction, operational excellence, and business growth. This role requires a seasoned leader with deep expertise in program management, client relationship development, and strategic execution across complex environments.

Key Responsibilities:

• Program Leadership – ownership of the AT&T Mobility products; internal/external communication, program management, implementation, customer experience etc.
• Client Relationship Management – build and maintain strong client relationships, becoming a trusted advisor for both Asurion-specific and broader strategic initiatives. Champion client needs internally, driving improvements in product performance and customer experience.
• Engagement – drive and execute engagement strategies by leading cross-functional collaboration, aligning internal stakeholders, and championing critical initiatives. Serve as a trusted advisor and subject matter expert, ensuring engagement efforts are data-informed, client-aligned, and integrated into broader CPM objectives.
• Cross-Functional Collaboration – facilitate clarity and alignment across internal stakeholders to ensure seamless execution of client commitments.  Influence and guide teams toward shared objectives, even in ambiguous or rapidly changing environments.
• Marketing – act as the CPM lead in partnership with the Marketing team to align on shared roadmap priorities. Collaborate to integrate marketing insights into client program planning and execution, driving engagement and measurable impact.

Key Qualifications:

• Bachelor’s degree required
• 5+ years in client account management or related client facing operational or project management experience
• Ability to influence and build consensus cross-functionally to achieve results; strong bias for action
• Ability to present highly complex processes at managerial client levels and internal operational meetings
• Strong relationship management skills; proven ability to influence internal colleagues from all business functions
• Ability to multi-task and manage multiple complex projects in a cross functional environment concurrently
• Self-starter, goal-oriented, and ability to work well in a fast-paced environment
• Excellent oral and written communication skills
• Travel 30%+ to partner sites

About Asurion:

Simply put, Asurion helps people stay connected. As the global leader of connected life services, we provide over 300 million consumers around the world with simple, intuitive technology advice to help them get the most from their devices; support to fix their issues and connectivity crisis, and device protection to ensure they receive a replacement or repair. When a product is missing or simply doesn't work properly, Asurion’s 17,000 employees are focused on solving the problem with people and processes operating 24 hours a day, seven days a week, speaking six languages, and working across any device, platform, or provider. By partnering with leading retailers, mobile carriers and pay-tv providers, Asurion helps customers enhance their lives through their technology. For more information about Asurion, please visit www.asurion.com

NOTE: THIS JOB DESCRIPTION IS NOT DESIGNED TO COVER OR CONTAIN A COMPREHENSIVE LISTING OF ACTIVITIES, DUTIES OR RESPONSIBILITIES THAT ARE REQUIRED OF THE EMPLOYEE. DUTIES, RESPONSIBILITIES, WORKING CONDITIONS, PHYSICAL DEMANDS, AND ACTIVITIES MY CHANGE OR NEW ONES MAY BE ASSIGNED AT ANY TIME WITH OR WITHOUT NOTICE.

ASURION PROVIDES EQUAL EMPLOYMENT OPPORTUNITIES TO ALL EMPLOYEES AND APPLICANTS FOR EMPLOYMENT AND PROHIBITS DISCRIMINATION AND HARASSMENT OF ANY TYPE WITHOUT REGARD TO RACE, COLOR, RELIGION, AGE, SEX, NATIONAL ORIGIN, DISABILITY STATUS, GENETICS, PROTECTED VETERAN STATUS, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE OR LOCAL LAWS.

THIS POLICY APPLIES TO ALL TERMS AND CONDITIONS OF EMPLOYMENT, INCLUDING RECRUITING, HIRING, PLACEMENT, PROMOTION, TERMINATION, LAYOFF, RECALL, TRANSFER, LEAVES OF ABSENCE, COMPENSATION AND TRAINING.