Helpdesk Representative presso ePlus inc.

Bailiwick is currently seeking a qualified Service Desk Technician 2 to contribute to our ongoing success and growth to work a Hybrid schedule out of our Chaska, MN HQ

Bailiwick is an ePlus Technology, inc. Company that manages IT services specialized in individualized, integrated network solutions for multi-location business across North America. By solving technology challenges and simplifying IT Support, Bailiwick enables clients to accelerate their business results. Founded in 1995, Bailiwick and its robust network of technical specialists have helped renowned companies with countless successful IT implementations and continuous care. Please visit our website for further information at www.bailiwick.com.

YOUR IMPACT

The Service Desk Technician is responsible for supporting our client manufacturing, retail and corporate locations providing software, hardware and connectivity support to client end users, which at times requires troubleshooting and issue resolution. This position also involves data entry for status and ticket documentation.

QUALIFICATIONS

• Minimum 2 years Help Desk experience
• Some College or Technical School preferred or equivalent related experience
• Excellent communication and customer service skills
• Ability to listen and accurately track and collect information
• Enthusiastic with exceptional communication and documentation skills
• Experience with ServiceNow a definite plus
• Any relevant certifications a definite plus

POSITION SPECIFICS

The base salary range for this position at commencement of employment is expected to be between $21.63 and $24.44 hourly; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including commissions and discretionary bonuses, in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. ePlus Benefits highlights can be viewed here.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

PHYSICAL REQUIREMENTS

While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position.

By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract.

CORPORATE VALUES

Respectful communication and cooperation:  We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect.

Teamwork and employee participation:  Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers.

Work/life balance that supports our employees’ varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success.

Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us.

COMMITMENT TO DIVERSITY, INCLUSION AND BELONGING

We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law.

ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work.