Assistant Branch Manager presso Pentucket Bank

Description

 Pentucket Bank is a community bank supported by the strength of our shared services organization, River Run, and banking affiliate, Newburyport Bank. Together, we shape the evolution of community banking through innovation and strong partnerships, while preserving the heartfelt service our customers value. Here, you will discover opportunities for professional growth, make a meaningful impact in your local community, and join a team that champions integrity, respect, teamwork, and continuous progress. Start with heart.  

Oversees the daily management of the branch to ensure customer service and operational excellence. Fosters team development, provides coaching to enhance performance while modeling the sales and service standards in the branch and providing exceptional customer experience. Performs a variety of complex duties with the highest degree of accuracy, integrity, and professionalism with sound judgement and a focus on the customer experience.  

Leadership and Staff Management

• Oversees the overall direction and coordination of designated staff, executing supervisory duties in alignment with organizational policies and relevant legal regulations.
• Leads and coaches team members in providing exceptional customer service.
• Encourages a culture of shared success by achieving both individual and branch sales goals.
• Partners with Branch/Market Manager to develop and implement sales strategies, mentors the team to achieve sales objectives, and oversees branch operations.
• Assigns tasks, and provides support and training to team members as needed, including ongoing cross-training initiatives. 
• Evaluates the effectiveness of branch processes and proposes changes for improvement.
• Ensures staff complies with performance expectations. 
• Ensures timely completion of new hire training.
• Conducts regular one-on-one meetings with staff.
• Administers disciplinary actions and provides structured performance reviews.
• Provides ongoing coaching to improve team efficiency and effectiveness.

Operational Management

• Ensures consistent implementation of branch operations, audit, and compliance policies.
• Schedules branch staff, including breaks, Saturday coverage and paid time off (PTO).
• Conducts and supervises staff for weekly and monthly audits.
• Supports team with Automated Teller Machine (ATM) balancing and ATM issues. 
• Manages branch cash/coin ordering and shipments.
• Performs and assigns daily duties including night deposit access and opening and closing of the branch. 
• Approves policy exceptions and override transactions.
• Complete various operational, risk, sales, and staffing reports.
• Reviews and approves timecards.
• Manages daily branch transactions, including deposits, withdrawals, and account maintenance.
• Balances cash drawer and ensures accuracy in financial processing.

Customer Engagement and Sales Growth

• Encourages a culture of shared success by achieving both individual and branch sales goals.
• Works in partnership with management to develop and implement sales strategies, mentors the team to achieve sales objectives, and oversees branch operations.
• Maintains comprehensive knowledge of Bank products and services.
• Manages customer service experience, feedback, and responses.
• Works in partnership with internal business partners to guarantee customer satisfaction and strengthen relationships. In community engagement and volunteer events. Participates in all bank-wide and departmental incentive and business development initiatives.
• Conducts needs-based conversations to identify financial solutions for customers.
• Provides customer service support by performing a wide variety of customer service duties including, but not limited to, opening and closing and maintaining all deposit accounts, uncovering customer needs, and recommending products and solutions to customers.
• Identifies opportunities and refers customers for loans and financial advising.
• Trains and mentors employees to achieve individual and team sales goals

Community Engagement

• Represents the bank at networking and volunteer events to enhance community relationships.
• Strengthens local connections and promotes goodwill through active participation in community engagement and volunteer events.

Other Duties

• Performs additional duties, as directed by management. 
• Complies with all related consumer regulatory requirements.

Requirements

• High school diploma. Associate’s degree preferred. 
• 2-4 years retail banking experience strongly preferred.
• 1-2 years of supervisory experience in a retail banking environment preferred.
•  Prior supervisory experience strongly preferred.
• Ability to work in any retail branch location as needed.
•  Strong knowledge of operational systems and databases.
• Proficient in basic office software. 
• Bi-lingual preferred.

Pentucket Bank is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing or service in the military.

If you are an individual with a disability and require a reasonable accommodation to complete the application process, you may contact Human Resources at [email protected] or call 978-462-3136.

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