Systems Analyst presso Heluna Health

The California Emerging Infections Program (CEIP) is a program administered by Heluna Health. It is one of twelve EIP sites nationwide, which serve as a national resource for surveillance, prevention, and control of emerging infectious diseases. CEIP functions under a cooperative agreement with the Centers for Disease Control and Prevention (CDC) and is a collaborative effort involving the California Department of Public Health (CDPH), the University of California, Berkeley, School of Public Health, and several local health departments. 

Under general direction from the Associate Director, the Systems Analyst will be responsible for administering and maintaining the program’s IT systems, maintaining the security of those systems and Program data, and providing technical support to CEIP’s staff in a hybrid-remote work environment. The applicant should possess excellent communication skills, both verbal and written. Work will be conducted at the CEIP Oakland office. 

*Applicant must submit a resume and cover letter for consideration.

ESSENTIAL FUNCTIONS

• Administers Windows Active Directory and application servers, firewall, and staff workstations and laptops.
• Administers the Program’s Microsoft 365 tenant
• Ensures that all systems are up to date with the latest operating systems, security patches, and firmware.
• Trains staff members regarding the use of CEIP’s computer systems.
• Provides in-person and remote technical support to program staff.
• Orders equipment and software as needed.
• Maintains records of recurring software costs and software license renewal dates.
• Collaborates with technicians from various vendors to resolve technical issues.
• Attend general CEIP and core staff meetings

JOB QUALIFICATIONS

• The ideal candidate for the Systems Analyst should possess:
• Extensive experience in the administration and troubleshooting of server and workstations in a Windows domain network environment.  
• Extensive firewall administration experience, particularly regarding VPN functionality.  
• Extensive experience providing technical support to end users with a variety of commercial software, ranging from Microsoft Apps for Enterprise (Office desktop apps) to SAS statistical software, and ideally, with the open-source software utilized by the program.  
• Extensive experience as a Microsoft 365 tenant administrator, ranging from user, licensing and billing management, to the administration of tenant-based security settings, to the local implementation of security recommendations from the Microsoft Defender portal. 
• Some familiarity with the administration of virtual machines in the VMware vSphere environment.

Education/Experience 

• Bachelor's degree with 3+ years experience. This may be substituted with 5+ years experience 
• 5+ years of experience administering servers and workstations in a Windows domain network environment.
• Experience with firewall administration
• Experience administering a Microsoft 365 tenant
• Experience with Microsoft Defender for Endpoint and local implementation of security recommendations from the Microsoft Defender portal
• Experience providing in-person and remote end user technical support with Windows, Microsoft Apps for Enterprise (Office desktop apps), VPN  and Windows Remote Desktop connections.
• Experience researching software and hardware prior to purchase to ensure compatibility with existing  IT systems.
• Experience administering REDCap databases preferred.

Public Health Experience Requirement:  

• Experience in a public health/healthcare environment preferred.

PHYSICAL DEMANDS

Stand     Frequently

Walk     Frequently

Sit             Frequently

Handling / Fingering    Occasionally

Reach Outward     Occasionally

Reach Above Shoulder Occasionally

Climb, Crawl, Kneel, Bend Occasionally

Lift / Carry Occasionally - Up to 10 lbs

Push/Pull Occasionally - Up to 10 lbs

See         Constantly

Taste/ Smell Not Applicable

Not Applicable  Not required for essential functions

Occasionally      (0 - 2 hrs/day)

Frequently    (2 - 5 hrs/day)

Constantly    (5+ hrs/day)

WORK ENVIRONMENT

General Office Setting, Indoors Temperature Controlled

In Office Remote-Hybrid (1 week on-site, 3 weeks remote) (Project based in Oakland, CA, USA) 

EEOC STATEMENT

It is the policy of Heluna Health to provide equal employment opportunities to all employees and applicants, without regard to age (40 and over), national origin or ancestry, race, color, religion, sex, gender, sexual orientation, pregnancy or perceived pregnancy, reproductive health decision making, physical or mental disability, medical condition (including cancer or a record or history of cancer), AIDS or HIV, genetic information or characteristics, veteran status or military service.