- Junior
- Ufficio in London
Techary redefines the way customers procure, implement, and support their organisations' technology, providing an innovative alternative to the traditional Managed Service Provider (MSP) / Value-Added Reseller (VAR) approach.
Our concept, “Technology, done differently”, embodies our belief that the way our customers consume and utilize technology should innovate at the same pace as the technology itself.
Our customers range from small start-ups to global enterprises. From designing, deploying and managing infrastructure stacks within low-latency financial trading environments, to relocating the headquarters of a global fintech firm, our operations span multiple markets, industries and geographies.
Techary have helped customers scale their operations globally, gain an advantage in financial markets, enabled mission-critical projects and, most importantly, implemented technology that delivers alpha-accelerating business transformation.
The Role
We are hiring for one of our key clients, a global organisation, to provide exceptional end-user IT support and ensure smooth technology operations. This role will involve delivering Level 1 and Level 2 desktop support, managing hardware deployments, troubleshooting, AV setup, and maintaining inventory across multiple sites. The successful candidate will also assist with endpoint management, onboarding/offboarding, and various IT initiatives to uphold service excellence.
Duties & Responsibilities
This role upholds service level agreements and customer service excellence and will support our global businesses and corporate functions across the firm. Key responsibilities to include:
- Hardware deployment (PC, Laptops, phones, etc.) and standardisation
- Hardware repairs and replacements
- Desk organization/standardization and troubleshooting
- Inventory management and organization (Office, Homes, and DCs)
- Endpoint Management / Software Installations
- Work with the move/add/changes team for out-of-hours moves
- Audio/Visual (AV) support
- Patch management
- Work face-to-face on issues with users
- Provide Level 1 and 2 desktop support to a global user base
- Deliver end-user technical support and training
- Conduct meeting room checks and assist with AV setup in the meeting rooms
- Assist with basic network troubleshooting
- Assist with mobile device management and MDM platform
- Employee onboarding/offboarding
- Logging and monitoring tickets and assets using the internal system
- Use of Confluence for documentation management
- Help drive the success of initiatives such as:
- Asset Management
- Co-ordinate IT Stock
Essential Skills
We seek to hire individuals who are highly motivated, intelligent, and have demonstrated excellence in prior endeavours. Qualified candidates will possess the following:
- Good knowledge of Windows 10 / 11
- Basic Network knowledge.
- Good desktop troubleshooting skills across hardware and software
- Experience supporting AV systems
- Cable patching experience in comms rooms
- Service management tool experience
- Office 365 (Exchange, Teams, OneDrive)
- Basic Knowledge of Active Directory
- Capable of working with users face-to-face, strong interpersonal skills
- Strong ownership mindset and attention to detail
- Basic Powershell experience
- Experience with Azure Virtual Desktop is a plus
Role Type - 6 month Contract
Equal Opportunities & Diversity Policy
Techary is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals are able to make the best use of their skills, free from discrimination or harassment and in which all decisions are based on merit.
Full details of Techary’s Equal Opportunity Policy are available upon request.
