Service BDC Representative presso LAcarGUY

Pacific Volkswagen is an innovative and highly respected leader in the automotive industry. We’re growing our team and looking for a driven, diligent, and enthusiastic Service BDC Representative to join our Service Center. 

Responsibilities

As a Service BDC Representative, you’ll be the voice of our Service Center. Your role will include:

• Scheduling service appointments through outbound calls
• Handling inbound and outbound customer inquiries
• Following up on maintenance, recalls, no-shows, and parts notifications
• Coordinating with Service Advisors to book appointments
• Addressing customer questions and ensuring satisfaction through follow-ups
• Maintaining accurate customer records and meeting service goals

Qualifications

• Required: At least 1 year of prior experience as a Call Center Rep, Service BDC Rep, or in a similar role
• Excellent communication and strong organizational skills with attention to detail 
• A cheerful, enthusiastic, and professional disposition
• Strong work ethic with a positive “can-do” attitude
• Ability to multitask and thrive in a fast-paced, changing environment
• Professional appearance and reliability
• Comfort with customer interactions, both by phone and electronically

Schedule 

This role follows our Service Center hours: 7:00 AM – 6:00 PM, Monday through Friday, and 7:00 AM – 5:00 PM on Saturdays. You’ll always have Sundays off and one extra weekday off each week. This position requires availability during Service Center hours of operation:

• Monday – Friday: 7:00 AM – 6:00 PM
• Saturday: 7:00 AM – 5:00 PM
• Sunday: Closed

Compensation

• This position pays $18.00/hour, plus bonus opportunities based off performance, such as Individual Appointment Shown. 

Please keep in mind that this range may vary depending on skills, experience, job-related knowledge, and location.