IT Intern presso City of North Miami Beach, FL

About the Department

The IT Intern will support the IT department in providing technical assistance, call center call taking, and providing both phone and online support to other city departments, residents and businesses of the City. The successful candidate will be able provide good customer service on various City Systems. Reports to the IT Office and Finance Manager.

Position Duties

• Provide assistance to staff and customers by utilizing various City Systems
• Answering incoming calls, Identifying callers' needs
• Coordinating services to assist callers promptly
• Handling inquiries, requests, and issues
• Ensuring professional and courteous communication
• Documenting call information and escalating priority issues to appropriate departments
• Following up with customers when necessary
• Assist with administrative tasks or duties as needed for the department
• Other duties as assigned

Minimum Qualifications

• Associate Degree in IT, or related field or equivalent job experience
• Knowledge of computer systems and software
• Excellent problem-solving and troubleshooting skills
• Strong communication and customer service skills
• Able to work independently and as part of a team
• Able to learn quickly and adapt to changing technology
• Bilingual preferred.