Eligibility Services Administrator (Sr. Snap) - 00023018 presso Georgia Department of Human Services

About the Department

Stronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults.  

What we offer.  Enjoy a generous benefits package that includes a flexible work schedule, unique training opportunities, employee retirement plan, 401(k) plan and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short-term care, life insurance, and employee discount programs; in addition to telework opportunities depending upon the position.  

Start your career in public service. Division of Family and Children Services (DFCS), Office of Family Independence (OFI), is seeking candidates for the position of Eligibility Services Administrator in the Sr. SNAP unit. This position reports to an OFI Deputy or District Manager located in Brantley County, Nahunta, GA

JOIN OUR TEAM!!!

Position Duties

Pay Grade: J

Manages a team of supervisors of assigned units/teams who determines initial and/or continued eligibility as a result of interviews and documentation for benefits and agency resources. Assists in the development of uniform policy interpretations, securing timely benefits, and evaluating quality and management.

Role and Responsibilities:

• Provides direct supervision and support to assigned supervisors by coordinating and engaging the supervisors in the planning of the workload.
• Oversee initiatives/activities and create long-term strategies to move the workload in an efficient way.  
• Ensures agency compliance with policies, appropriate documentation, and reporting requirements by reviewing, monitoring, and completing/creating various reports making sure staff meet and maintain accuracy, timeliness, and to identify barriers.
• Develops and encourages a cooperative team-oriented environment within units(s) and with other agencies and providers.
• Assess supervisor’s performance and provide ongoing development and training.
• Interviews, hires, directs, trains, and evaluates employees’ performance; recommends employee disciplinary and discharge actions as appropriate.
• Leads and administers a comprehensive system of customer support and public assistance.
• Performs other professional responsibilities as assigned.

Minimum Qualifications

• High school diploma/GED AND (5) years of related experience.

• Associate degree from an accredited college or university AND four (4) years of related experience.

• One (1) year of experience at the lower level Economic Support Cons 3 (SSP052) or position equivalent.

• One (1) year of experience at lower level, position equivalent of Eligibility Specialist Supervisor or Customer Contact Center Supervisor.
• Gateway Eligibility System trained.
• Trained and worked in two (2) or more OFI programs.
• No disciplinary actions within one (1) year.
• 3.0 or above on last Performance Management Evaluation.

• Bachelor’s degree from an approved, accredited college or university.
• Two (2) years DFCS supervisory experience in an environment administering SNAP benefits (Food Stamps) and ABD Medicaid programs.
• Knowledge of policies and procedures in OFI program areas.
• Ability to provide training and consultation on relevant policies and procedures.
• Experience with analyzing programmatic data using standard reports and spreadsheet.

Other Qualifications

For more detailed information about the Georgia Department Human Services

                   https://dhs.georgia.gov/  

Employment Information
  
Current State employees are subject to State Personnel Board (SPB) Rules regarding salary.
 
DHS is an Equal Opportunity Employer
  
If you require accommodations under the Americans with Disabilities Act (ADA), email request by the closing date of this announcement to:  @HRHelpline
 
The candidate selected for this position may be subject to pre-employment drug screening, education verification, reference, motor vehicle records, and criminal background checks.
  
DHS accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered. DHS will contact educational institutions to verify degree, diploma, licensure, etc.
  
As an employee of DHS, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.
  
Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring official for next steps in the selection process.  Only applicants who are selected and interviewed will receive notification.
  
This position is subject to close at any time once a satisfactory applicant pool has been identified.