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ITM Specialist presso Security State Bank & Trust

Security State Bank & Trust · Fredericksburg, Stati Uniti d'America · Onsite

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Description

Position Summary:

The ITM Specialist provides a wide variety of banking services to both internal and external customers while utilizing problem-solving skills to resolve customer issues. Provide quality customer service experiences including efficient and accurate transaction processing while assessing customer needs and providing information on bank products and services.

Responsibilities:

  • Emulate SSB&T Core Values
  • Complete daily reports as assigned
  • Perform research and print/mail notices
  • Assist customers with remote transaction requests and provide quality customer service
  • Refer customers to other banking products/services
  • Answer general banking questions 
  • Perform overall balancing 
  • Troubleshooting
  • Provide miscellaneous support for various items such as stop payments, address changes, etc.
  • Other duties as assigned


Requirements

Qualifications:

  • High School diploma or General Education Degree(GED)
  • Excellent customer service skills, bilingual (Spanish) is a plus
  • Must have excellent phone etiquette
  • Must be versatile and able to multi-task
  • Must be a team player
  • Ability to meet deadlines
  • Strong work ethic
  • Accuracy, attention to detail, and organization are a must
  • Good written and oral communication skills
  • Basic computer skills
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