Tuscumbia - Porter/Service Support Coordinator -Full-Time presso Long-Lewis Auto Group

Job Description:
Long-Lewis Tuscumbia is looking for a motivated and supportive Porter/Service Support Coordinator. In this role. you’ll play a key role in ensuring a smooth and professional service experience for our customers. This position combines elements of customer service, scheduling, and service department support. You'll assist with follow-ups, schedule routine maintenance and diagnostic appointments, and help customers access our courtesy transportation options when their vehicle is in for service.

If you're organized, customer-focused, and enjoy helping people through clear communication and support, we’d love to have you on our team!

What You’ll Do:

Customer Support & Service Coordination:

• Monitor and follow up on missed call logs to ensure all customer inquiries are addressed promptly

• Schedule oil changes, diagnostic appointments, and other routine services

• Assist customers with booking into our courtesy transportation program (e.g. loaner vehicles, shuttles, or ride-share options)

• Support customers with general questions related to service timelines, status, and expectations

• Help coordinate smooth drop-off and pick-up processes

• Communicate professionally with service advisors, technicians, and other team members to ensure accuracy and efficiency

• Assist with light administrative duties related to service scheduling and coordination

Porter-Style Support Duties:

• Greet customers arriving to the Service Department and guide them through the next steps
• Assist with moving vehicles on the service lot when needed (non-driving role, such as organizing keys or documenting vehicle locations)
• Help ensure the service drive and waiting areas are clean, organized, and customer-ready at all times
• Prepare courtesy transportation vehicles (e.g., confirm reservation info, clean interiors, or communicate availability to customers)

Qualifications and Skills:

• High school diploma or GED
• Excellent communication skills, both written and verbal
• Strong organizational and time-management skills
• Professional appearance and demeanor
• Basic computer skills and the ability to learn scheduling or DMS software
• Friendly, team-oriented attitude with a focus on customer service
• Previous dealership or service department experience is a plus, but not required