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Product Link Coordinator presso HOLT CAT

HOLT CAT · Dallas, Stati Uniti d'America · Onsite

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The Product Link Coordinator is responsible for the overall on-boarding process from customer contact to HOLT's equipment monitoring systems to include Product Link and Vision Link.  This position's primary duties include the on-line activation of equipment, maintaining the Vision Link subscriptions, and the department's database.  In addition, this role will provide administratively and Help Desk support.

  • KRA's (Key Responsibility Areas):
  • Coordinate and process the onboarding of customers' equipment using; Universal Customer Identification Tool (UCID), Dealer Maintenance Tool (DMT), Equipment Data (ED), Vision Link I Store, and Vision Link Application.
  • Prepare and maintain quotes, installation schedules, coding of  invoices, and customer invoicing.
  • Review, maintain and process the Customer Fleet, Trimble bill, PL unit, and PL Labor review process.
  • Maintain the Access database weekly, reconciliation of all transactions, Rental Fleet group, Tier 4 group, and ACM group
  • Provide notifications of equipment activations and subscription expiration
  • Provide Help desk support for both internal and external customers

 

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