Patient Navigator I - HH presso Community Healthcare Network

WHO WE ARE:

Community Healthcare Network (CHN) is a not-for-profit organization providing more than 65,000 New Yorkers with primary and behavioral healthcare, dental, nutrition, wellness, and needed support services.

Our network is made up of 14 federally qualified health centers throughout Brooklyn, the Bronx, Queens, and Manhattan, along with a fleet of mobile vans that bring health services to underserved people in need throughout New York City. We provide judgment-free, high-quality healthcare, without regard to race, religion, orientation, gender identity, immigration status or ability to pay. We turn no one away.

WHAT WE OFFER:

Growth and development: Access to various healthcare professionals and benefits to deepen understanding and interest in the various disciplines involved in community health programming.

Supportive Team culture: Be a part of an interdisciplinary environment where your ideas and work are valued and encouraged.

Comprehensive benefits: Including health, dental and vision insurance, retirement plans, employee assistance programming and more. 

POSITION SUMMARY:

Community Healthcare Network is seeking a Full-Time Patient Navigator who will be an integral part of the Care Management team. 

DUTIES AND RESPONSIBILITIES: 

• Conduct new patient’s assessment screenings consistent with the Scope of Services
• Conduct outreach activities specially to the loss to care patients
• Conduct community outreach visits to patients
• Provide expedited visit to patients for urgent situations such as hospitalization
• Inform patients of our ancillary services and give them health education materials 
• Keep patients informed of progress of scheduled appointments
• Notify Care Managers of outcome of contacting the patient for whom phone and mail outreach and engagement attempts have been successful and unsuccessful
• Assist the patient in selecting a Primary Care Provider (PCP).
• Educate the patient on the policies concerning covered services and what to do in an emergency.
• Schedules appointments with and for the Care Management team.
• Participates in care conferencing regarding the provision and coordination of services.
• Maintains the care records including filing progress notes, tracking due dates of periodic documentation such as: assessments, reassessments, care plans, medical updates, release of information forms and care conferences.
• Performs other related duties as assigned.

EDUCATION & EXPERIENCE:

• High School Diploma or GED required.  Two years office and/or other related experience preferred.

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