IT Support Technician presso US Conec Limited

Description

SUMMARY OF POSITION: The Support Center Technician will provide desktop, laptop, phone and software support to all US Conec  employees. 

Requirements

ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties as assigned): 

• Install, configure, maintain, and repair all desktops, laptops, cell and desk phones (all related hardware and software.) 
• Assist with document procedures for installation, optimization, testing, tracking and tuning for the various configurations of user equipment and systems. 
• Follow industry standards and facility procedures and practices to install and maintain personal computer and server software. 
• Provide user support for varied software applications. 
• Maintain and monitor local backups for individual equipment and systems. 
• Assist with adding and maintaining unique hardware, software and related needs to support technical functions across the business, such as Research and Development, Manufacturing, and Metrology. 
• Maintain preventive maintenance programs for workstations, servers, and related network equipment. 
• Add and maintain local and network scanners, copiers, and printers 
• Assist with supporting and maintaining identified key systems, such as wireless, cell phones, structured cabling, telecom/VOIP systems, conference room A/V, and electronic communication boards. 
• Assist and train users in proper utilization of personal computer programs and software packages. 
• Evaluate and recommend available software and equipment to support user requirements across the business. 

EDUCATION AND SKILL REQUIREMENTS: 

• A+ Certified or equivalent experience 
• Associates or Bachelor’s Degree in Computer Science/Engineering considered a plus. 
• Experience in workstation maintenance 
• Current Microsoft Windows/Server platform experience 
• Ability to effectively multi-task and prioritize 
• Excellent teamwork and communication skills 
• Proven experience in Support Center/troubleshooting preferred 
• Microsoft network structure familiarity preferred 

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to  successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

While performing the duties of this job, the employee is regularly required to sit to operate a computer. The  employee is occasionally required to walk; reach with hands and arms. 

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.