Human Services Assistant - Document Management Team presso Chesterfield County, VA
Chesterfield County, VA · Chesterfield, Stati Uniti d'America · Onsite
- Junior
- Ufficio in Chesterfield
About the Department
Customer Experience: It’s Our Business, It’s Our Passion.
The Chesterfield-Colonial Heights Department of Social Services is hiring a Human Services Assistant for the Documents Management team to provide critical administrative and customer support for our citizens. While the work is administrative, it directly contributes to the department's mission of helping individuals and families in the community.
What You Do and How You Do It:
As a Human Services Assistant for the Documents Management team, you’ll be responsible for various duties to support the Administration and Finance Division of the Department. You will be in communication with internal and external customers while also working on administrative tasks. A major part of the job involves handling a high volume of documents through tasks like scanning, faxing, filing, and data entry. This isn't just routine office work; you'll be dealing with confidential and sensitive information related to individuals' private lives and financial situations. Processing work orders, working in a call center or the front desk with customer services, and troubleshooting/problem solving issues are other tasks that you’ll be responsible for in this role. Working in this role will have you working with a diverse customer base from the County of Chesterfield and the City of Colonial Heights.
Here's What You Need:
- High school diploma supplemented with post-secondary coursework in subjects such as social work, human services, gerontology, or one of the social or behavioral sciences, business or related field, and relevant work experience in public administrative support work OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.
- Working principles and processes for providing customer and personal services.
- Some knowledge of regulations, policies, and procedures of assigned program area as related to assisting the clients.
- Demonstrated skill in operating a variety of automated office equipment to include calculator, fax/copier; and the use of computer driven word processing, spreadsheet, graphics and file maintenance programs.
We’re Looking for Ideal Candidates Who Have:
- Excellent organizational, time management, oral/written communication, and interpersonal skills preferred.
- Experience in office support and administration practices and procedures, clerical, and/or direct customer service within social services/human services, business or related field preferred.
- Relevant work experience in local government or public administration support work preferred.
- Bilingual in English/Spanish candidates are encouraged to apply
This position is part of an Emergency Shelter Team during times of natural disaster, reporting to shelter duty as required.
Chesterfield County offers an attractive benefits package. As a local Department of Social Services, Chesterfield-Colonial Heights Department of Social Services may offer incentives, approved through the Virginia Department of Social Services, to candidates hired who possess additional relevant training, skills and experience. Those incentives apply to individuals who possess: a Masters or Bachelors Degree in Social Work, Masters in Human Services, LCSW, Child Welfare Stipend participants, completion of COVLC new worker training or are Bilingual (Spanish & ASL).
Did you know that working for a local government provides credit towards the Public Student LoanForgiveness Program (PSLF)?
Visit careers.chesterfield.gov to view instructions and to complete and submit an application.
