Homeoffice Customer Care Representative - WFH presso Spade Recruiting

About Us
We’re not your typical insurance agency—we’re a people-first, tech-forward, and growth-driven team serving working families with industry-leading life and supplemental insurance solutions. Our culture is built on flexibility, purpose, and growth.

The Role
As a Client Success Specialist, you’ll be the heart of our client experience—supporting policyholders, answering questions, and ensuring customers feel confident and cared for. You’ll act as a trusted advisor who makes insurance simple and empowering.

What You’ll Do

• Build and maintain strong client relationships post-sale

• Guide clients through policy benefits, updates, and claims

• Educate clients so they clearly understand their coverage

• Collaborate with team leads for smooth onboarding and support

• Serve as the go-to contact for service-related needs

What We’re Looking For

• Excellent communication and people skills (you love helping others)

• Tech-savvy and comfortable working remotely

• Organized, detail-oriented, and self-motivated

• Customer service or insurance experience is a plus (not required)

• Must be legally eligible to work in the U.S. or Canada

✨ Perks

• 100% remote with flexible scheduling

• Weekly pay + performance incentives

• Award-winning training and mentorship

• Fast-track career growth

• A mission-driven, people-first culture