Experienced Service Advisor - Johnson Subaru of Cary presso Johnson Subaru of Cary

Johnson Subaru of Cary has the exciting opportunity to expand its team with the addition of a Full-Time Experienced Automotive Service Advisor! We are seeking a friendly and motivated individual with a positive attitude to fill this open position immediately! If you are customer-service oriented and interested in working in a fast paced environment with great earning potential, this is an excellent opportunity for you!
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Johnson Subaru of Cary is a member of Johnson Automotive, which is one of the fastest growing automotive companies on the east coast. Johnson Automotive has earned a reputation for outstanding customer service and first-class operation by hiring top performers that are eager to elevate our guest’s experiences. 
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This position will assist with the operations of the Service Department by advising and counseling guests on any necessary vehicle service repairs as recommended by technicians.
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Essential Responsibilities:

• Greet and assist guests in a timely, efficient and friendly manner;
• Advises guest of the care and needs of their vehicle;
• Provides complete and accurate written cost estimates for repairs and services;
• Checks repair progress and contacts guests with necessary updates;
• Complete necessary paperwork with accuracy;
• Refers to service history, inspects vehicles and recommends service needs;
• Establishes guest’s method of payment;
• Maintain a high level of customer satisfaction;
• Maintain and update notes and information in a customer database;
• Other duties as assigned by management.

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Knowledge, Skills and Abilities Required:

• Must have a minimum of 1 Year Service Advisor experience; (Required)
• ADP experience preferred;
• Basic computer knowledge including Microsoft Office;
• All offers contingent upon satisfactory completion of E-Verify, Background, Drug, and Motor Vehicle Report testing and reports;
• Ability to maintain a positive attitude while working under pressure;
• Compelling written and verbal communication skills;
• Ability to work both as a team and independently;
• Capability to prioritize multiple tasks effectively;
• Possess excellent customer service skills;
• Flexible work schedule Monday through Friday and some Saturdays.

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Benefits:

Your elected health and ancillary benefits begin on the first day of the month following 60 days of employment.

Choices:

Medical Insurance

Dental Insurance

Vision Insurance

Basic Life (employer paid), Voluntary Life, and AD&D Insurance

Long-Term Disability

Short-Term Disability

Accident Insurance

Cancer Insurance

Critical Illness Insurance

FSA and HSA options

EAP (Employee Assistance Program)

Pet Insurance

WillPrep Services

TravelAid (Assistance Services Program)

PTO/ Holiday after 90 days (PTO usable after 6 months)

401(k) with match after 6 months 

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Johnson Automotive is an Equal Opportunity Employer.'