Senior Credit Card Services Specialist presso RadiFi Credit Union
RadiFi Credit Union · Jacksonville, Stati Uniti d'America · Onsite
- Senior
- Ufficio in Jacksonville
This role requires strong cross-functional collaboration, initiative to lead projects, and a solid understanding of credit card platforms, regulatory requirements, and fraud management.
Location: Park Street Branch; 562 Park St., Jacksonville, FL 32204
Status: Full-time (approximately 40 hours per week)
Major Duties and Responsibilities:
- Assist the Lending Operations Management Team in with helping monitor day-to-day credit card operations, ensuring efficient processes and adherence to service level expectations.
- Act as a primary liaison with card processors/vendors to address escalations, coordinate system updates, and ensure platform integrity.
- With guidance from Lending Operations Management Team, lead internal initiatives to improve workflows, automation, and overall credit card program performance.
- Participate in card portfolio analysis and assist in identifying trends, gaps, and opportunities for growth or risk mitigation.
- Serve as the subject matter expert (SME) for complex member issues related to card transactions, fraud, billing, digital wallet integrations, and account maintenance.
- Provide training, mentoring, and guidance to credit card staff and other departments on card-related processes and best practices.
- Assist with handling escalations from branch staff, the contact center, and leadership with professionalism and a member-first approach.
- Under the direction of the Lending Operations Management Team, monitor the credit card dispute process, ensuring full compliance with regulatory requirements (e.g., Reg Z, Visa/Mastercard rules).
- Review fraud monitoring alerts, coordinate with external fraud services, and with support from the Lending Operations Management Team, manage internal fraud investigations and reporting.
- Track trends in fraud activity and assist in the implementation of preventive controls and risk mitigation strategies.
- Monitor regulatory changes impacting credit card operations and update procedures accordingly.
- Ensure adherence to card network rules, consumer protection laws, and internal policies.
- Maintain accurate records for audits and regulatory examinations and support audit preparation efforts.
- Partner with IT, Digital Banking, Lending, and Marketing teams to support campaigns, product launches, and member education efforts.
- Participate in system conversions, platform enhancements, or vendor evaluations related to credit card services.
- Prepare data and analysis for management reporting, board reports, and strategic planning meetings.
- Collaborate with card processor/vendor to manage file transmissions, system issues, and card platform updates.
- Perform other job-related duties as assigned.
Knowledge and Skills
Experience:
Minimum of four (4) years of experience in credit card operations or card servicing within a financial institution is requiredMinimum of six (6) months experience in credit card servicing, banking operations, or financial services is required.
Education/Certifications/Licenses:
A high school education or GED is required. College degree preferred.
Interpersonal Skills:
Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
Other Skills:
• Advanced knowledge of credit card networks (Visa, Mastercard), card processing systems, and industry regulations.
• Strong analytical, problem-solving, and organizational skills.
• Experience with dispute and fraud handling platforms (e.g., Falcon, PSCU/Velera).
