Warehouse (WMS) Support Analyst - Korean Bilingual presso SBT Global, Inc.

Contract Period: 1 yr.

Work Hours: 08:30 ~ 17:30 (subject to changed)  

Pay rate: $26-32/hr (DOE)

Bilingual Korean required

Responsibilities: 

System Management & Optimization:

• Lead the implementation, configuration, and maintenance of WMS and TMS solutions.
• Ensure system stability, data integrity, and accurate inventory tracking across all warehouse operations.
• Identify and troubleshoot system errors, inefficiencies, and performance issues, ensuring minimal disruptions.
• Collaborate with IT teams to develop and deploy system updates, patches, and enhancements.
• Analyze operational workflows and recommend system improvements to enhance efficiency

Process & Performance Improvement:

• Involve new warehouse setup and functional responsibilities across operations, systems, compliance, and vendor coordination.
• Work closely with warehouse leadership to optimize receiving, shipping, and inventory processes.
• Continuously identify process improvements and request necessary system developments.
• Monitor key performance metrics (KPIs) and provide tailored data-driven insights to the operations team.
•  Ensure accurate data capture within WMS/TMS to improve supply chain visibility.

User Training & Documentation:

• Develop and maintain Standard Operating Procedures (SOPs) for all WMS-related functions.
• Train and support warehouse staff, operations teams, and management on WMS/TMS best practices.
• Provide end-user support and troubleshoot system-related issues to enhance productivity.

Cross-Functional Collaboration:

• Gather feedback from end-users and propose system enhancements based on operational challenges.
• Communicate project updates and system performance to leadership in a clear and actionable manner.

Requirements/Qualifications: 

• Bilingual in Korean and English
• 1+ years of experience managing WMS/TMS system in a warehouse or distribution environment.
• Bachelor’s degree in Supply Chain Management, IT, Business, or a related field (or equivalent experience).
• Strong analytical and data evaluation skills with experience in system troubleshooting, process automation, and operational improvements.
• Proficiency in Microsoft Office (Excel, PowerPoint, Word) for data analysis, reporting, and documentation.
• Experience working with logistics systems, particularly WMS and TMS.
• Excellent communication and leadership skills to train and support cross-functional teams.
• Ability to manage multiple projects, prioritize tasks, and meet deadlines in a fast-paced environment.
• Knowledge of warehouse processes, inventory management, and logistics operations.
• Understanding of regulatory compliance and system security protocols.
• Travel %: ~25% in U.S.

All your information will be kept confidential according to EEO guidelines.