Seasonal Haunted House Ambassador (09/10 to 11/02) presso Liberty Science Center

The Role   
Liberty Science Center (LSC) is seeking dynamic and expressive performers to bring our Haunted House experience to life from September 10th to November 2nd. If you thrive on entertaining and delighting audiences, this is your stage! We're looking for enthusiastic talent ready to scare and thrill teen and adult guests in our Haunted House (Please note there will be no physical contact with our guests.) This role requires some combination of the following essential functions:

1. Greet and welcome guests in character as they enter the Haunted House
2. Perform in full costume and makeup to scare and entertain guests (ages 13+) for 7 or more hours, bringing your unique flair to the experience
3. Assist in the artistic build and breakdown of the Haunted House
4. Master the art of the jump scare from hidden spots or engage guests with captivating performances in the queue
5. Command large crowds in queues with a calm and efficient presence
6. Deliver rules and ensure a seamless flow of people, all while maintaining character
7. Act as a guide and guardian for guests within the experience, providing direction, enforcing restrictions, and addressing safety concerns with a performer's touch
8. Serve as an advocate for guests, promoting the interests of LSC by communicating with a variety of diverse guests to ensure a positive museum experience and resolving visitors’ concerns and complaints to their satisfaction and LSC’s
9. Oversee and monitor the condition, presentation, and safety of the Haunted House and assist in the preparation and closing of all public spaces relating to the Haunted House
10. Help with our spooky family-friendly experience as needed

Seasonal Haunted House Ambassadors report to the Senior Manager of Guest Experience.

What You'll Bring 
You have a theatrical personality and a passion for entertaining others. Charismatic, energetic, and friendly, your performance-driven customer service and positivity fuel our goal to continuously improve what our guests experience at Liberty Science Center. Along with your stage presence, you:

1. Enjoy captivating an audience and interacting with our guests;
2. Possess strong performing abilities and a flair for the dramatic;
3. Take initiative, are quick to solve problems, and offer creative solutions worthy of an encore;
4. Work seamlessly within a collaborative, team-based setting;
5. Are comfortable working in a "scary," loud environment and navigating small, dark spaces – the perfect backdrop for your performance;
6. Possess strong judgment – you make decisions that prioritize the guest experience and know when it's appropriate to consult with your supervisor;
7. Uphold a consistently high level of enthusiasm and energy, whether it's a bustling show or a more intimate performance; and

8. Thrive in an ever-changing, high-energy environment and demonstrate flexibility by taking direction and adjusting to evolving policies and procedures.

    

Role Expectations
The Haunted House Ambassador is required to:

1. Set the standard for others by having stellar attendance, being reliable, and providing exceptional guest engagement
2. Be on time for all of your scheduled shifts from September 10, 2025, to November 2, 2025
3. Conduct work with a positive and professional attitude, always in character
4. Contribute to a positive, ensemble-based culture
5. Follow all LSC and departmental policies and procedures
6. Assist with upholding safety protocols and cleaning – even behind the scenes!

Desired Knowledge, Skills, and Abilities (KSAs)  

1. Acting skills – Bring your character to life!
2. Ability to work in a high-paced and crowded environment
3. Applied knowledge of superior guest experience standards – every interaction is a performance
4. Strong teaming and collaboration skills – a true ensemble player
5. Exceptional communication and de-escalation skills – your words are your tools
6. Creative and resourceful problem-solving skills – thinking on your feet
7. Ability to work well as a team member or independently – a versatile performer

Classification and Schedule 
The Haunted House Ambassador is a position that offers an opportunity to work a part-time schedule for a temporary period of time, specifically from September 10th to November 2nd. Shifts may range from 6-8 hours in duration.

You must be available to work the following dates and times:

1. Wednesday, September 10th: 11:00 am-5:00 pm
2. Thursday, September 11: 9:30 am-4:30 pm
3. Friday, September 12: 9:30 am-4:30 pm
4. Thursday, September 18: 9:30 am-4:30 pm
5. Friday, September 19: 9:30 am-4:30 pm
6. Thursday, September 25: 9:30 am-4:30 pm
7. Thursday, October 2: 9:30 am-4:30 pm
8. Thursday, October 9th: 2:15 pm-10:15 pm
9. Friday, October 10th: 10:00 am-4:00 pm
10. Saturday, October 11th: 9:30 am-5:15 pm
11. Sunday, October 12th: 9:30 am-5:15 pm
12. Monday, October 13th: 9:30 am-4:15 pm
13. Saturday, October 18th: 9:30 am-5:15 pm
14. Sunday, October 19th: 9:30 am-5:15 pm
15. Friday, October 24th: 3:30 pm-9:30 pm
16. Saturday, October 25th: 9:30 am-5:15 pm
17. Sunday, October 26th: 9:30 am-5:15 pm
18. Thursday, October 30th: 2:15pm-10:15pm (8-8:15, 4-5 Break)
19. Friday, October 31st: 9:30 am-4:15 pm
20. Saturday, November 1: 10:00 am-5:00 pm
21. Sunday, November 2: 10:00 am-5:00 pm

This role is non-exempt, meaning it is eligible for overtime for work that exceeds 40 hours in LSC’s standard work week runs from Saturday to Friday. All overtime must be approved in advance by the supervisor.

​​​​Physical/Environmental Demands
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.

While performing the duties of this job, the employee must be able to stand, crouch, scream, and wear a mask for long periods of time. The ability to lift and carry 30 pounds is required during the breakdown of the Haunted House. The position requires the ability to walk on concrete floors, climb stairs, bend/lift/stretch, tolerate high levels of noise and flashing lights, navigate crowds, and publicly speak. While working in costume, you may be exposed to latex.

Our Work Culture 
Liberty Science Center prides itself on fostering a culture that enables all employees to experience a sense of pleasure, passion, and purpose while in the workplace. We believe in embracing and driving change, inspiring fun and learning, and creating a positive and family-friendly team spirit. Our differences as individuals (race, gender, age, cultural heritage, physical ability, education, and lifestyle) are an asset and contribute to our ability to drive innovation. Lastly, at the heart of our work culture is the commitment to delivering a “wow factor” through our exceptional customer service to not only our guests but also one another.

Compensation & Benefits
The Haunted House Ambassador is compensated at a wage of $18.00/hour. Liberty Science Center also provides perks for all eligible part-time employees, including:

1. Paid sick time
2. 25% discount for staff in the LSC store
3. 15% discount in the Cosmic Cafe
4. LSC  Membership
5. Free Parking
   
   
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   Liberty Science Center is an equal opportunity employer committed to fostering an inclusive and innovative environment with the best employees. We, therefore, provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, military service, marital status, or any other protected status in accordance with applicable law. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

• To find out more, visit lsc.org or follow us on Facebook, LinkedIn or Twitter.