Personal Assistant to the General Manager presso Kempinski Hotels
Kempinski Hotels · Accra, Ghana · Onsite
- Junior
- Ufficio in Accra
The Personal Assistant ensures the professional and smooth operation of the hotel executive office and represents the General Manager, the hotel and Kempinski at all times.
Key Responsibilities
- Ensure smooth operations within the executive department.
- Daily organisation of all incoming mail, calls and tracing file.
- Strong support to the General Manager with all office administration.
- Project organisation with guidance by the General Manager.
- Plan internal events and meetings.
- Evaluate guest questionnaires / supervise Customer Satisfaction Tool.
- Act as an internal mediator between departments.
- Co-ordinate public relation issues and sales transactions.
- Plan and execute mailings.
- Complaint handling.
- Prepare and coordinate VIP arrivals etc.
- Communicate hotel philosophy and represent the hotel internally and externally.
- Organise travel arrangements for the General Manager.
- Participate in meetings, prepare meeting minutes.
Skills, Knowledge & Expertise
- BSc in Hospitality Management, Business Administration or a related field
- 1-2 years of experience as a personal assistant would be advantageous.
- Certification in secretarial work, office administration, or related training.
- Hotel operations and administration experience
- General office administration
- Information management
- Ability to handle sensitive information in a discreet and confidential manner
- Excellent oral and written skills
- Excellent MS Office (Word, Excel, Power Point) knowledge
- Extensive experience in creating documents and spreadsheets, using office software such as MS Word, Excel, and PowerPoint.
- Digital equipment knowledge
- International etiquette and Problem solving skills
- Self motivated and has a good planning/organisation skills
- Team building skills
- Adaptability and Results oriented
- Pro-active hospitality skills including guest service skills
