Hybrid Managing Director - Airport Operations Customer Service presso United Airlines

%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EWe have a wide variety of career opportunities around the world — come find yours%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3E%3Cstrong%3EAirport Operations%26nbsp;%3C/strong%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EThe Airport Operations department keeps operations at our airports running smoothly through planning, organization, and supervision.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EThe %3Cstrong%3EManaging Director of Airport Operations Customer Service %3C/strong%3Eis responsible for overseeing all aspects of safety, customer satisfaction, personnel management, and operational performance within the department. This role includes managing a %24150 million budget and leading a team of over 1,300 employees in a high-volume operation supporting approximately 400 daily flights, including express services. This leader is expected to possess deep expertise in airport operations, customer service, logistics, digital technology, and financial management. A demonstrated ability to take decisive action grounded in strong analytical thinking, results-driven leadership, and a commitment to customer service excellence is essential. The role requires close collaboration with a variety of internal departments which includes but are not limited to Ramp Services, Station Ops Control (SOC), Flight Ops, Inflight, Maintenance, Technology, CSC, Corporate Communications, in addition to government agencies, business partners and the local airport community. The leader provides results by establishing direction, aligning employees, and motivating them.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3E%3Cstrong%3EJob overview and responsibilities%3C/strong%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul style=%22margin-top:0in;%22 type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EOperational planning and safe implementation of all ATW operations.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EStrategically plan the long-term development of departments operations.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EBusiness/Employee relationship development.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EManagement and frontline employee interaction and development.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EInterfacing with divisional department leaders and peers.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EWorking with business partners and vendors.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EFocus on leading and developing the skills of front-line co-workers with the goal of delivering consistent and excellent customer service, as measured in NPS scores. Delivering a quality product in accordance with Company guidelines.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EMaximize operational performance, financial controls, and safety.%3Co:p%3E%3C/o:p%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3C/ul%3E
%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin:1.5pt 0in;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:11.0pt;%22%3E%3Cstrong%3E%26nbsp; %26nbsp; %26nbsp;What’s needed to succeed (Minimum Qualifications):%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin:1.5pt 0in;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:11.0pt;%22%3E%3Cstrong%3E%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin:1.5pt 0in;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:11.0pt;%22%3E%3Cstrong%3E%3Co:p%3E %3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/p%3E%3Cul style=%22margin-top:0in;%22 type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EBachelor%27s degree or equivalent work experience.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3E10+ years aviation experience.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3E2+ years leadership experience in an Airport Operations environment.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EStrong knowledge of airport operations specific to customer service and station controls.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EExcellent communication skills.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EAbility to direct and develop management team, as well as ability to engage frontline employee population.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EAbility to lead and sustain continuous improvement environment and initiatives.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EBusiness acumen to include embracing technology and automation.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EAbility to promote and execute a safe working environment.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EDemonstrated leadership ability in a fast-paced environment and leading a large-scale organization.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EMust be legally authorized to work in the United States for any employer without sponsorship.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3ESuccessful completion of interview required to meet job qualification.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EReliable, punctual attendance is an essential function of the position.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:11.0pt;%22%3E%3Cstrong%3EWhat will help you propel from the pack (Preferred Qualifications):%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/p%3E%3Cul style=%22margin-top:0in;%22 type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l1 level1 lfo2;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EMBA or Master’s degree in related field.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l1 level1 lfo2;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:11.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3E5+ years leadership experience.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3C/ul%3E Candidarsi ora