Hybrid Patient Services Representative / Medical Assistant presso ADVENT

Description

Rediscover Purpose with ADVENT

At ADVENT, we do healthcare differently. We focus on innovative solutions and patient-first care. If you're driven, creative, and ready to make an impact, join us.

Now Hiring: Patient Services Representative/Medical Assistant

Location: Oconomowoc, WI (with support at nearby clinics as needed)

Be the welcoming face that sets the tone for a patient's entire experience at ADVENT.

As a Patient Services Representative/Medical Assistant you’ll play a vital role in ensuring our patients feel supported and cared for from their very first visit through every step of their journey.

What You’ll Do as a PSR:

• Greet patients warmly and check them in using our Electronic Health Record (EHR) system
• Coordinate and order sleep study devices and upload reports into the system
• Review upcoming schedules to confirm insurance and patient documentation are complete
• Schedule appointments and manage patient flow for a smooth clinic experience
• Answer incoming calls and provide overflow support to the call center as needed
• Open and close the clinic following established protocols
• Ensure proper documentation, process payments, and support daily clinic operations
• Order medical supplies and pharmaceuticals as needed

What You’ll Do as a MA:

• Play a key role in delivering exceptional hands-on care while supporting a positive, team-oriented clinic environment
• Ensure a smooth and seamless patient experience throughout the day
• Collaborate closely with clinical staff to support quality care
• Room patients and accurately document medical history and vitals in the EMR
• Welcome patients warmly and assist with scheduling needs

What You Bring:

• Previous experience in a medical or healthcare setting preferred
• Strong time management skills and the ability to multitask effectively
• Experience working with performance-based goals or metrics
• A customer-first mindset and excellent communication skills
• Tech-savvy with experience in Microsoft Office and Electronic Health Records
• High attention to detail and accuracy
• A problem-solver who thrives in a fast-paced environment
• A positive, team-oriented attitude and strong work ethic
• MA certification not required
• Valid driver license

Schedule: Monday-Friday, 8am-4:30pm. This is a 32-40 hour flex position.