Hybrid Assistant General Manager presso Reside

Position Type: Full time

Compensation: $50,000.00 - $78,600.00 per year

Location: Papago Motor Hotel by Reside - 7017 E. McDowell Rd, Scottsdale, AZ 85257

Schedule: Schedule will vary to accommodate business needs and will be posted one week in advance.  *Schedules may change based on business needs. May include holidays and alternate workdays or hours as needed. 

About Us:

Reside is an industry leader in the alternative-accommodations industry, designed to blur the lines between hotels and apartments. With operations in over 200 United States cities and 130 foreign destinations, the Reside family of brands delivers multi-platform logistics-based housing solutions that combine the efficiencies and high-touch service of a small company with the scope and capabilities of a global organization.

About the job:

The Assistant General Manager is responsible for all aspects of the operation, including front desk, housekeeping, and maintenance.

What you’ll be doing: 

• Provide support to the General Manager and sales team, take an active role in the implementation of the properties Annual Marketing Plan, and capitalize on all revenue opportunities.

• Motivate, coach, and train team members, set goals and hold team members accountable, and provide appropriate feedback, rewards, and recognition.

• Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, promote collaboration, nurture a positive, professional work environment, and adhere to the Reside’s policies and procedures.

• Maintain a professional image and support Reside in actions and words at all times. Maintain a property atmosphere consistent with the Reside’s standards for professionalism and total quality.

• In the absence of the General Manager, handle emergencies at the property, following procedures for notifying the proper Company management and civil authorities when necessary.

• To support our goal of exceeding customer expectations, the role may include acts of porterage for customer arrivals, requests, or service resolutions.

Day to Day: 

• Anticipate all guest needs and respond promptly & accordingly.
• Assists the General Manager in implementing property-wide strategies.
• Effectively deal with customers and staff workers while keeping the property running smoothly.
• Collaborate with all team members to make sure operations are running smoothly in tandem with one another.
• Develop and implement strategies that will ensure a positive experience that exceeds guest’s expectations.
• Establish and maintain standards for staff performance and guest service.
• Maintain full knowledge of all inner workings of the property, including room rates, property policies, specials, availability, VIP guests, property events, and more.
• Staff the property appropriately comparing workforce against hours/occupied room goals. Responsible for managing employee behavior, appearance, and performance.
• Conduct daily meetings to ensure that all departments are in working order.
• Effectively manage and control all operating expenses including labor, overtime, supplies, etc., enforce Company procurement guidelines, and seek and implement cost-saving strategies.
• Ensure the maximum value of the property asset including the physical structure as well as all contents therein, through appropriate care and maintenance.
• Ensure Lost and Found procedures are followed according to Reside policy.
• Ensure the housekeeping budget is controlled through supervising team members’ use of linens, supplies, and abide by the regulations of the material safety data sheets when using chemicals.
• Function as backup for Housekeeping and Front Desk team members when necessary.
• Use good judgment to make appropriate decisions, which may impact the long-term value of the property.
• Ensure all licenses are up to date and the property complies with all applicable codes and ordinances.
• Analyze service and quality issues, identify training needs, ensure implementation of training programs to optimize results, and adhere to the Resides training guidelines and policies.
• Maintain open channels of communication with corporate leadership, General Manager, Team Members, and Guests.
• Actively enforce all safety policies to protect Team Members, Guests, and Company Assets. Extend professionalism and courtesy to guests at all times.

Supervisory Responsibilities:

• Provide supervision to staff
• May provide cross-training for staff.

Travel: 

• This position could require minimal travel, less than 5% of the time.

About you:

What you’ll bring: 

• High School diploma or GED, or equivalent experience
• Two years of experience in a hotel or related field.
• Four years of progressive experience in a hotel or related field is preferred.
• Trade school and/or College course work in related fields is preferred.

What we are looking for:

• Ability to communicate effectively both verbally and in writing. 

Work Environment: 

Usual office working conditions. This position will have desk space with a computer and a phone. The noise level in the work environment is typical of most office environments with telephones, personal interruptions, and background noises. 

Physical Demands:

While performing the duties of this job, the employee is regularly required to sit, talk, and listen. The employee is frequently required to use their hands. The employee must have the ability to use a computer keyboard and mouse and the ability to dial, answer, and talk on a telephone. The employee is occasionally required to walk and reach with hands and arms. Specific vision abilities required by this job include close vision. This job requires the ability to occasionally work in stressful conditions and remain focused for extended periods of time. Ability to lift up to 30 pounds; boxes, documents and/or other items.

Benefits & Perks:

What’s in it for you: 

• Competitive Pay
• Medical, Dental, and Vision Insurance
• 401k and Employer Match
• Paid Holidays and Vacation Time
• Quarterly and Annual Success Share Bonus
• Paid Volunteer and Charitable Match Program
• Tuition Reimbursement Program
• Learning & Development Opportunities
• Employee Referral Program
• Employee Assistance Program

The Fine Print:

Work Authorization: 

The employee must be legally authorized to work in the United States.

EEO Statement:

Reside and its affiliate brands are committed to respect and inclusion in our workplace. We are an equal opportunity employer that welcomes people from diverse backgrounds and experience, who bring their talent to our organization. We treat people with kindness and respect in all our dealings. We encourage people of all races, national origins, genders, gender identities or expression, political affiliations, religions, sexes, sexual orientations, veteran statuses, disabilities, and ages to join us.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job, but to describe the general nature of the job and a reasonable representation of its activities. Duties, responsibilities, and activities may change at any time with or without notice.

Employment Verification:

In compliance with the Immigration Reform and Control Act of 1986, any offer of employment is conditional upon you presenting documents verifying your identity and legal authorization to work in the United States. Our organization utilizes E-Verify, an online system that verifies the eligibility of our employees to work in the United States by cross-referencing their information with government records. E-Verify ensures compliance with immigration laws and helps maintain a legal workforce.

Background Checks:

As part of our hiring process, we perform comprehensive background checks on all potential employees. These checks include verifying employment history, checking references, and reviewing criminal records. Candidates will be informed and required to provide written consent before the background check is initiated. Any offer of employment is conditional upon completion of a background check with satisfactory results.

Reside is a drug-free workplace.

*Reside does not accept unsolicited resumes from 3rd Party agencies or recruiters.