Hybrid First Impression Receptionist - Lead presso Complete Health Partners, INC

Location: 4000 A glenside Drive, Richmond, VA 23228

Schedule: Monday-Friday 8am-5pm

Pay Range: $18.04-21.68 per hour, dependent on experience

SUMMARY OF JOB DUTIES:

Serves patients by greeting and helping them; scheduling appointments; maintaining records and accounts while overseeing the First Impression Receptionist team.

ESSENTIAL JOB FUNCTIONS:

• Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone, answering or referring inquiries.
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
• Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
• Helps patients in distress by responding to emergencies.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Maintains operations by following policies and procedures; reporting needed changes.
• Contributes to team effort by accomplishing related results as needed.
• Follows opening and closing procedures according to medical office guidelines.
• Maintains strictest confidentiality; adheres to all HIPAA guidelines and regulations.
• Identifies and addresses any area of improvement (pertaining to processes, staffing, etc.) with leadership.
• Manage time off requests and ensure coverage for all areas.
• Train any new team members.
• Train team members on any updated processes or policies.