Hybrid Service Project Manager(Controls & Turbomachinery) presso IS International

The Service Project Manager is responsible for managing customer service requests for the Controls group reporting to the Operations Manager. The Service Operations group is responsible for supporting customers with installed Control Systems.  Execution of these requests could range from service contracts, fixed price projects, and time and material

jobs. The service operations is a 24/7 operation and the face to the customer. We seek responsible people with exceptional self-starting capabilities. Technically competent to assess customer needs and troubleshoot issues efficiently. Communicate professionally in difficult situations. Manage complex projects involving multiple internal and external groups

Responsibilities

• Managing individual service contracts

• Execute fixed price projects

• Create and deliver time & material quotes

• Create and deliver parts quotes

• Collaborate with commercial group on forecasting revenue and submitting invoices

• Collaborate with proposal group on development of proposals

• Collaborate with sales personnel on customer requests

• Participate in resource planning meetings.

• Participate in customer outage planning meetings.

Requirements

• A degree in engineering, project management, or equivalent professional experience
• Minimum of 5 years’ experience in engineering or project management roles. Experience with rotating equipment is highly preferred, experience with power plants or boilers is preferred.  Experience with the pulp and paper industry may be acceptable
• 5 years of experience in DCS (Siemens preferred) or PLC (Siemens preferred) platforms
• Collaborated effectively in teams, showing assertiveness and motivating others with customer focus and strong decision-making.
• Proven experience working in and leading project teams
• Ability to work effectively in international and cross-functional teams
• Will work from the office and travel to sites up to 20%