Hybrid Data Center Operations Technician (m/f/d) (Las Rozas de Madrid, ES, 28232) presso e-shelter

As our Data Center Operations Technician (m/f/d), you'll be responsible for the completion of inspection, maintenance, commissioning and servicing work on high-availability technical building installations. This includes medium voltage systems, emergency power systems, UPS systems, refrigeration, air conditioning and climate control systems.

What you will do

• Installation and supervision of electrical and mechanical installations as well as execution and supervision of maintenance activities
• Handling all incoming customer requests
• Assisting in handling all the day-to-day operational and technical tasks in order to adhere to agreed SLAs with clients and to maximize client satisfaction
• Resolving customer queries, or escalating customer service requests to effectively resolve the query
• Supervision of contractors who prepare and execute facility projects that include replacement, upgrade and improvement of data center infrastructure systems
• Preparation and support of customer implementation projects
• Maintain detailed written records of all work activities

What we are looking for

• Degree, or equivalent in a technical related study and strong technical skills
• Previous data center / critical experience
• Comprehensive knowledge of critical infrastructure i.e. diesel generators, UPS and cooling systems
• Extensive computer knowledge
• Knowledge of network systems (helping hands and other services)
• Good in (technical) English, both in speech and writing and fluent in Spanish
• Independent, reliable and efficient approach to work
• Good team player, highly motivated
• Flexibility towards working hours
• Willing to work in a 24/7 on-call schedule and in a 24/7 shift pattern