
Hybrid Customer Communications Manager presso Good Energy
Good Energy · Chippenham, Regno Unito · Hybrid
- Professional
- Ufficio in Chippenham
No day will be the same - here are some of the highlights
- Campaigns: Developing and implementing effective email & postal campaigns to communicate our regulatory and retention activities for domestic and commercial audiences.
- Fair & consistent messaging: Project managing key communications to ensure our customers always receive fair, accurate and transparent messaging that is personalised to them.
- Stakeholders: Working with internal stakeholders to ensure communications are accurate and compliant, as well as delivering business goals.
- Review: Thorough reporting and analysis to ensure that any learnings are planned into next communications.
- Relationship building: Building strong relationships across Good Energy to allow you to take detailed briefs and recommend communications strategy.
- Customer insight: Responsible for planning and deploying customer questionnaires to ensure we are led by our customers feedback and thoughts.
- Retention: Design and deliver retention-focused communications as and when needed.
What you'll need to succeed
- Strong knowledge of the energy supply industry to confidently translate technical details into customer-friendly language.
- Proven experience in end-to-end customer communications, including campaign planning and delivery across multiple channels.
- Excellent copywriting and project management skills, with the ability to lead or support cross-functional projects.
- Highly collaborative with the confidence to influence and challenge stakeholders at all levels.
- Experience in operational communications across a variety of customer touchpoints.
- Self-motivated, fast learner, and comfortable working in a dynamic, fast-paced environment.
- Passionate about delivering high-quality work and exceeding expectations.
- Experience designing, building, and testing email journeys.
Benefits you can rely on
🏡 £500 work from home allowance - an annual allowance paid monthly alongside your salary to support with working from home costs.
🚆 £500 travel allowance - an annual allowance paid monthly alongside your salary to support with travelling to work costs.
🎁15% annual bonus: company-wide bonus scheme designed to reward collective teamwork and delivery of results across the whole business.